Required Years of Experience
6+ years
Job Details
Job Title: General Manager – China Chilcano
Location: Washington,DC
Reports To: Director of Operations / Regional VP
Direct Reports: Assistant General Manager(s), Restaurant Manager(s), Beverage/Bar Manager, Host/Reservations Lead, Supervisors/Captains; close partnership with Executive Chef
Salary - $100-120K plus bonus and benefits
Employment Type: Salaried, Exempt
About José Andrés Group
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary
The General Manager (GM) is the business owner of the restaurant—responsible for strategic leadership, financial performance, operational excellence, and a culture that delivers remarkable hospitality every day. The GM leads and develops the management team, ensures brand standards and compliance, drives sales and profitability, and builds strong community and partner relationships in alignment with JAG’s mission and values.
Key Responsibilities
Strategic & Business Leadership
- Set vision and priorities for the property; translate goals into clear operating plans and KPIs.
- Conduct weekly/monthly business reviews with actionable follow-ups; communicate results to leadership and the team.
- Champion JAG values, DEI commitments, and a culture of accountability, learning, and care.
Financial Performance & Planning
- Own the P&L: plan, forecast, and deliver on revenue, COGS, labor, and controllables.
- Build accurate weekly labor plans; manage deployment in-shift to productivity and service standards.
- Oversee inventory integrity, waste control, procurement practices, and vendor relations.
- Monitor and act on KPIs: covers, check average, mix, COGS, labor %, comps/voids, guest sentiment, turnover.
Operational Excellence
- Ensure flawless execution of service across all activations (à la carte, bar, private dining, events).
- Maintain SOPs, playbooks, and checklists, close gaps with training and continuous improvement.
- Oversee facilities, cleanliness, maintenance, and equipment reliability in partnership with Culinary and Facilities.
- Lead openings/closings, cash controls, and shift rhythms (pre-shift, deployment, recovery).
Guest Experience & Brand Stewardship
- Model anticipatory hospitality and effective table touches; manage VIPs and recovery with speed and empathy.
- Review feedback platforms and social sentiment; implement improvement plans and celebrate wins.
- Partner with Beverage and Culinary to evolve offerings and features that drive sales and loyalty.
Team Leadership & Talent Development
- Hire, onboard, and retain top talent; maintain a strong bench of leaders and key hourly roles.
- Coach managers and supervisors through regular 1:1s, check-ins, and performance conversations.
- Deliver ongoing training (service, product, systems, compliance) and recognition programs.
- Ensure respectful, inclusive, and safe workplaces, address conflict promptly and professionally.
Sales, Marketing & Community
- Drive topline via reservation strategy, pacing, mix management, upselling programs, and private dining.
- Support local marketing, partnerships, hotel/concierge relations, and neighborhood/community engagement.
- Represent the brand at events and media/PR moments as appropriate.
Compliance, Safety & Risk
- Ensure adherence to health department regulations, alcohol service laws, wage & hour, and company policies.
- Maintain required certifications; oversee incident reporting, investigations, and corrective actions.
- Lead safety drills, allergy/ADA protocols, and emergency readiness.
Cross-Functional Collaboration & Projects
- Partner closely with Executive Chef, Beverage, People/HR, Finance, Facilities, Marketing, and Events/PD.
- Lead or support pre-opening workstreams, seasonal/menu launches, and special projects as assigned.
Required Qualifications
- 5–7+ years of progressive FOH leadership in high-volume upscale casual or fine dining; 2+ years as GM strongly preferred.
- Proven success owning a P&L and delivering results across revenue growth, COGS, labor, and guest satisfaction.
- Demonstrated ability to lead, develop, and inspire management teams and large hourly staffs.
- Expert knowledge of service standards, guest recovery, health/safety compliance, and cash controls.
- Systems fluency: reservations (Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar), and Google Workspace.
- Strong communication, organization, data literacy, and business judgment.
- Ability to work a flexible schedule including nights, weekends, and holidays.
Preferred Qualifications
- Pre-opening experience (hiring plans, training, readiness checklists).
- Wine/spirits certifications or advanced product knowledge.
- ServSafe Manager, Alcohol Manager, and local DOH certifications (or ability to obtain).
Working Conditions & Physical Requirements
- Stand/walk for extended periods (up to 8 hours).
- Lift/push/pull up to 30 lbs. occasionally.
- Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
- Exposure to hot/cold environments and cleaning chemicals per safety standards.
In Return, We Offer You
- Competitive base salary and performance-based bonus opportunities
- Comprehensive health & wellness benefits
- Retirement savings plans
- Employee dining and partner discounts
- Professional growth within an award-winning, values-driven hospitality group
Equal Opportunity Employer
José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.
Compensation Details
Compensation: Salary ($100,000.00 - $120,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program
Required Skills
Ability to Develop and Implement Strategic Plans
Strong Analytical Skills for Financial Forecasting
Expertise in Inventory Management and Procurement
Capability to Enhance Guest Satisfaction Through Service Improvements
Experience in Talent Acquisition and Retention Strategies
Skill in Coaching and Mentoring Team Members
Knowledge of Local Market Trends and Community Engagement
Proficiency in Managing Vendor Relationships
Read more
Other jobs you might be interested in
Event Catering, Restaurant Group
Part of José Andrés Group
The José Andrés Group of restaurants has a singular mission: To Change the World Through the Power of Food. Every endeavor is driven by the importance we place in this driving purpose as well as our core values. The diverse array of restaurants that make up José Andrés Group span cuisines and cultures, price points, and service styles. From two 2-Michelin-starred restaurants to game-changing small plates restaurants to fast-casual eateries and a food hall, the company offers unparalleled culinary experiences for every taste. Our restaurants serve a wide variety of global cuisines, including Spanish, American, Mexican, Greek, Peruvian and beyond, each one telling the unique stories gathered by José and the José Andrés Group team through years of travel, research, experimentation and inspiration.
