Required Years of Experience
2 years
Job Details
Starlite is looking for an accomplished Guest Experience Lead to collaborate with ownership and its esteemed
partners to evolve its legacy.
The Guest Experience Lead represents Starlite with the highest levels of hospitality, and must interact with bar
guests, fellow employees, and management in a professional and collaborative manner to create an exemplary and truly memorable experience.
WHAT YOU'LL DO:
Guest Experience
● Extend a polished, genuine welcome to each guest, ensuring they feel valued from the moment they arrive.
● Anticipate needs and act with a sense of urgency to provide timely, attentive service at every stage of the guest experience.
● Guide guests confidently, sharing menus, recommendations, and Starlite’s unique story.
● Recognize and celebrate regulars, VIPs, and special occasions, communicating key details to the team.
● Balance a gracious presence with efficiency, keeping the guest journey seamless and on pace.
Reservations & Flow Management
● Manage reservations and waitlists, balancing high-demand nights with clear, proactive communication.
● Monitor floor capacity, pacing, and events, adjusting seating assignments in real time.
● Collaborate with FOH managers and service staff to maintain a smooth flow of tables and guest experiences.
Team Leadership
● Lead and inspire the host team to embody Starlite’s hospitality standards.
● Delegate responsibilities, ensure coverage at the door and phone, and model professional, gracious service.
● Keep the host stand organized, polished, and welcoming as the first impression of Starlite for every guest.
● Act as the communication bridge between guests, the host team, and managers.
WHO YOU ARE:
● Guest-focused, warm, and polished, with excellent communication skills.
● Experienced in hospitality (2+ years preferred), ideally in high-volume or high-profile settings.
● Skilled at multitasking and troubleshooting with composure and urgency.
● A natural leader and collaborator who elevates the performance of those around you.
Knowledge, Skills & Abilities
● Extensive OpenTable experience, with the ability to manage high-volume reservations and waitlists
● Understanding of Starlite's food & beverage and hospitality philosophy & menus
● Knowledge of standard restaurant service procedures
● Knowledge of each job function on the floor and understanding of the priorities of service
● Must be punctual and reliable
● Must be available to work days, nights, weekends, and holidays
Work Environment
● Involves standing and walking the entire shift
● Involves holding objects with hands
● Involves reaching, bending, and stooping frequently
● Involves lifting, moving, and carrying at least 25 pounds with frequency throughout the shift
Company Benefits
● Medical / Dental / Vision Insurance after one month of service
● 401(k) Retirement Plan with Company Match
● Generous Paid Time Off Policy
● Dining Discounts
● Pre-Tax Commuter Benefit
● Service Charge & Tips
Pay Rate: Starting at $28/hour + service charge
Reports To: Starlite GM and AGM
EOE: Beacon Grand is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws.
Compensation Details
Compensation: Hourly ($28.00) plus tips
Estimated Weekly Tips: $600
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts
Required Skills
Customer Service Skills
Strong interpersonal skills
Communication Skills
Team Collaboration
Problem Solving Skills
Customer Service Orientation
Time Management
Attention to Detail
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Established in 1928, Starlite stands as a historic and revered cocktail establishment within the heart of San Francisco. Known for its association with prominent figures such as Harry Denton, Alan Ginsberg, and Herb Caen, the venue is a frequent figure in the city's cultural narrative. Now, after decades of legacy, Starlite is poised for a resurgence, with plans to reopen its doors in January 2024. This chapter promises guests panoramic vistas of San Francisco from its vantage point on the 21st floor of Beacon Grand, a Union Square Hotel.
Underpinning this restoration is a conscientious effort to preserve the stories and experiences woven into the fabric of the establishment's history. The reinvented interiors and conceptual direction pay homage to the past, while beckoning a fresh chapter in its storied journey.
Starlite is looking for a select team to collaborate with new ownership and its esteemed partners to evolve its legacy.
About the Beacon Grand
The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today’s travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel’s novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in communal living room and lively gathering spot, Beacon Lounge and the iconic Starlite (coming early 2024). With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco.
