Assistant General Manager

Shy Shy is a new cocktail bar in Chelsea from the team behind Jungle Bird. Our beverage program, led by Krissy Harris, highlights botanical-forward cocktails with a special emphasis on martinis, with a focus on showcasing female producers. The program is complemented by a food menu inspired by the coastal flavors of the Pacific Northwest, designed to pair beautifully with our cocktails and create a complete guest experience.

We are seeking an Assistant General Manager (AGM) to help lead our team, set the tone on the floor, and deliver memorable guest experiences.

• Act as the active floor leader 5 days per week, setting the standard for service.

• Manage FOH scheduling to balance coverage and labor targets.

• Partner with the Operations Manager on systems, standards, and accountability.

• Assist with hiring, onboarding, and training new team members.

• Participate in performance reviews and provide ongoing staff coaching.

• Develop and refine steps of service to ensure smooth nightly execution.

• Provide ongoing feedback, support, and motivation to FOH staff.

• Oversee seamless integration of the cocktail and food programs during service.

• Utilize Toast and Resy to manage service flow, reservations, and reporting.

• Support large parties, VIPs, and guest feedback with professionalism.

• Proven AGM or senior FOH management experience in NYC hospitality.

• Strong leadership presence: approachable, professional, and decisive.

• Highly organized with excellent attention to detail.

• Passionate about cocktails, food, hospitality, and building a positive team culture.

• A self-starter who thrives in a fast-paced environment and leads by example.

• Competitive salary of $80,000 annually.

• Growth potential as we grow and strengthen our group.

• Be part of a creative, hospitality-driven team that values service excellence, teamwork, and guest connection.