Front of House Manager

Front of House Manager

Job Description & Key Responsibilities

Job Description:

This position will serve as the Manager on Duty and assure that all parts of the café are running at the highest level and achieving revenue goals.

Key Responsibilities:

• Work every day to keep the café on plan financially and build revenue to hit or surpass daily, weekly and monthly goals.
• Mentor FOH employees to deliver the very best guest experiences and highest service standards at all times.
• Solve customer service issues.
• Manage all employees on the floor to assure maximum productivity.
• Work in the Lunchbox to build revenue and manage the seating process – optimizing Resy to maximize covers.
• Work on the line to expo and assure all plates are being delivered looking their very best.

• Interact with guests in the dining room to assure they are happy and provide feedback for café team for recognition and improvement.
• Master all roles in the café to provide coverage, if needed.
• Actively participate in weekly meetings with store owner and Marketing team.
• Drive sales of Lunchbox items by – creating a sampling program, consulting on specials and steering seasonal changes.
• Maintain systems for ordering all FOH supplies assuring we are always in stock in key items while managing costs.
• Accurately prepare for and complete all inspections and documentation for Health and Safety regulations.
• Increasing Wine & Fancy Food sales by – implementing wine tastings, maintaining up-to-date FF displays and developing a FF sampling program.
• Manage and create special events and catering efforts with Marketing team and kitchen staff to generate revenue.
• Consistently monitor and implement Fine Dining Standards by – shadowing and coaching servers in real time, developing standards for the Lunchbox and creating training programs and tools for success.
• Track sales performance of seasonal specials and new items to make proper evaluation regarding success.
• Various administrative duties to include, but not limited to, updating menus, maintaining accurate and updated POS signage, creation of host best practices program, reporting and tracking of growth.
• At Plaza del Lago location, work with Associate Manager, Marketing and Events to maximize usage and profitability of The Lago Room by delivering exceptional events with impeccable service.