Host

At I|O Godfrey, we pride ourselves on delivering exceptional service and creating a warm, energetic, and welcoming atmosphere for every guest. All employees are expected to work collaboratively, maintain confidentiality, and adhere to company policies while contributing to an elevated guest experience.

The following reflects essential functions of the role. Additional duties may be assigned.

• Provide fast, friendly, professional, and responsive service to both guests and team members. Greet every guest entering the restaurant and hotel, making them feel genuinely welcome.
• Greet and acknowledge guests with a warm smile and direct eye contact.
• Recognize and welcome returning guests.
• Build rapport with guests while escorting them to their table.
• Assist with seating by pulling out chairs and/or adjusting tables as needed.
• Accommodate guest needs (e.g., wheelchair access, restroom directions, relocating beverages, etc.).
• Act as a liaison between management and service staff.
• Communicate guest feedback, including complaints and compliments, to management.
• Communicate guest needs and special occasions (e.g., anniversaries, birthdays) to staff and management.
• Invite and welcome guests to return at the conclusion of their visit.
• Communicate with the kitchen regarding business flow (e.g., anticipated orders, waitlist volume, pacing).
• Walk the floor and provide real-time updates to management (e.g., table availability).
• Ensure seating is properly rotated across all service stations to optimize service flow.
• Answer phones, manage reservations, and maintain reservation systems in accordance with procedures.
• Learn and master the Tock reservation system within two days of hire.
• Maintain strong knowledge of The Godfrey Hotel and I|O Godfrey offerings.
• Be knowledgeable about the surrounding area, including local attractions, entertainment, and retail.
• Perform all duties in accordance with company standards and service sequences.
• Consistently provide friendly, courteous, and professional service to all internal and external guests.
• Maintain punctuality and reliable attendance.
• Be available to work a flexible schedule, including evenings and late hours as needed.
• Perform all other duties as assigned.

• Excellent verbal and written communication skills.
• Strong guest service orientation with an outgoing, upbeat, and positive personality.
• Professional appearance and grooming standards.
• Ability to work both independently and as part of a team.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Ability to thrive in a fast-paced environment.
• Ability to remain composed under pressure.
• Ability to effectively interact with all levels of staff and management.
• Ability to attend all required company meetings.

Thanking the guest is our final opportunity to ensure a lasting, positive impression. Each interaction should reinforce our appreciation and invite guests to return.

Example:
“It was our pleasure taking care of you at I|O. Please let us know when you’ll be back—we look forward to seeing you again.”

The physical demands described here are representative of those required to successfully perform the essential functions of this role.

• Frequent standing (minimum of 8 hours), walking, and use of hands to handle, grasp, and carry objects.
• Frequent reaching, balancing (including carrying trays or glassware), stooping, crouching, bending, speaking, hearing, tasting, and smelling.
• Frequent use of stairs; occasional kneeling.
• Ability to lift, carry, push, or pull up to 50 pounds.
• Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment is fast-paced, energetic, and often loud. Team members should be comfortable working in a high-volume setting that can be both physically and mentally demanding.

Strive to exceed our guests’ expectations, one guest at a time.