Upper West Side Restaurant is actively seeking an experienced multi-tasking Hospitality Professional for an exciting opportunity to work at our “upscale-casual” location. The right candidate will possess excellent leadership skills, communication skills, and a respectful, positive attitude that motivates other team members to provide a superior level of hospitality.
Responsibilities
- Operations Management, Guest Experience, Staff Supervision & Training
- Lead and inspire the front-of-house service team with energy and clarity,
- Maintain the highest standards of hospitality, service, and floor operations
- Oversee daily dining room service, including opening and closing procedures
- Manage guest relations, especially with VIP clientele, ensuring personalized and memorable experiences
- Collaborate closely with the General Manager, Events Coordinator, bar, kitchen, and reservations teams
- Uphold cleanliness, organization, and operational excellence at all times
- Train and mentor new and existing staff in service standards and company culture
- Perform any other duties as directed by the general manager or ownership
Qualifications
- 3+ years of experience in a management or supervisory role in upscale or fine dining preferred
- Excellent communication, interpersonal, and problem-solving skills
- Deep understanding of the steps of service, wine, and food knowledge
- Ability to remain calm under pressure and maintain composure during peak service hours
- Experience with reservation systems (Resy, OpenTable) preferred
- A natural leader with a hands-on, team-first approach
- Flexible schedule, including nights, weekends, and holidays
If you are a highly motivated candidate looking to further your career in the hospitality industry, and you have a passion for fine food and beverage, we would love to hear from you.
