Ambassadors Clubhouse -- Opening in October!
DEPARTMENT:
Front of House
REPORTING INTO:
Floor Manager/ General Manager
PLACE OF WORK:
Ambassadors Club House, 1245 Broadway, New York NY 10001
(short walk from all train lines at Penn Station and Herald Sq)
JOB OVERVIEW:
A server provides a refined, detail-oriented and hospitality focused guest experience. This role is responsible for guiding guests through the menu, executing high-level tableside service and anticipating guest needs with precision. A server must uphold the standards of excellence that define JKS, professional etiquette and compliance with all health and labor regulations.
KEY RESPONSIBILITIES:
- Provide an exceptional level of hospitality, cultivating warm and genuine relationships with our guests to ensure their satisfaction and loyalty.
- Take a proactive approach to customer service, anticipating and addressing guests' needs and preferences before they arise.
- Assist in opening and closing procedures to prepare the restaurant for service and ensure a smooth transition at the end of the day.
- Skilfully manage table turn times to optimize seating capacity while maintaining a high standard of guest experience.
- Communicate confidently and professionally with guests, guiding them through the menu options articulately and accurately.
- Accurately place orders in the POS system and charge guests, ensuring allergen information is clearly noted and communicated to the kitchen.
- Assist with the development of junior staff members, providing guidance and support to enhance their skills and knowledge.
- Attend briefings, meetings, and training sessions to stay informed about menu offerings, service protocols and industry best practices.
- Maintain cleanliness and organization in back-of-house areas, corridors, and drop-off areas, ensuring a safe and welcoming environment for guests and staff.
- Report any health & safety issues or faulty equipment to front of house management promptly for resolution.
- Be expertly familiar with the beverage and wine lists and proficient in wine service techniques to enhance the overall dining experience for our guests.
- Efficiently manage your section, ensuring timely and accurate service while maintaining attention to detail.
- Complete relevant checklists and adhere to standard operating procedures (SOPs) to maintain consistency and quality in service delivery.
QUALIFICATIONS:
- Minimum (2) years in an upscale restaurant or similar position
- Good time-management and teamwork skills
- Pride in appearance.
- Proactive in learning about food, beverage and wine.
- Warm and professional in communicating with guests.
- Constantly strive to improve personal and professional development.
- Must be able to stand or walk for extended periods of time and lift up to 50 lbs.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
JKS Restaurants (dba: Ambassadors Clubhouse) is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
