The Place:
Nestled in the heart of SoHo at The Mercer, Sartiano’s combines Italian heritage and fare with a modern fine dining experience. Sartiano’s was created by prominent lifestyle architect, Scott Sartiano, with culinary direction from three-time James Beard award winner Chef Alfred Portale.
The Role:
The Maître D’ is the first point of contact for guests, ensuring a seamless, welcoming, and professional arrival experience. This role oversees check-ins, reservations, and all points of Reservationist and Host contact while maintaining the highest standards of hospitality. As the Maître D’, your role is to be personable, and proactive, with a deep understanding of luxury hospitality and fine dining. Additionally, this role is responsible for training and enforcing Standard Operating Procedures (SOPs) to ensure the Reservationist and Host teams deliver a consistently professional guest experience. Must be able to work Wednesday through Sundays evenings
The Responsibilities:
Guest Experience
- Manage reservations and optimize seating for smooth service.
- Provide a warm, personalized welcome to each guest while ensuring a smooth check-in process.
- Maintain an up-to-date knowledge of members, VIPs, and high-profile guests to provide personalized service.
- Oversee all points of Host and Reservations teams contact with guests, ensuring seamless interactions across all touchpoints.
- Address guest concerns promptly and professionally.
- Maintain dining room ambiance, including table settings and lighting.
People Management
- Develop, implement, and train all Standard Operating Procedures (SOPs) for Host and Reservations teams.
- Ensure the Host and Reservations teams maintain the highest level of professionalism and hospitality in every guest interaction.
- Provide support to Host and Reservations teams.
Reservations, Communication & Coordination:
- Maintain a keen awareness of restaurant levels, adjusting seating flow accordingly.
- Communicate guest feedback to the operations and membership teams, ensuring a proactive approach to service improvements.
Qualifications & Experience:
- Must be able to work Wednesday through Sundays evenings
- 2+ years of experience in a hospitality or fine dining environment
- Strong interpersonal skills, with the ability to engage with high-profile guests professionally.
- Experience with reservation management systems (e.g. Seven Rooms) is a plus.
- Exceptional attention to detail, multitasking ability, and a service-first mindset.
- Ability to handle high-pressure situations with composure and problem-solving skills.
- Availability to work flexible hours, including evenings, weekends, and holidays.
