Front Desk Agent

Department: Hotel Operations
Location: Wythe Hotel
Job Title: Front Desk Agent
Reports to: Front Office Manager

Salary/Rate: $25-28/hour (based on experience) 
Type of position: ☐ Full-time ☐ Seasonal ☒ Part-time ☐ Contractor ☐ Intern
Hours: ☐ Exempt ☒ Non exempt

About Wythe Hotel
Housed in a meticulously restored 1901 factory building, steps from the Williamsburg waterfront, the Wythe Hotel stands as a testament to Brooklyn's industrial heritage. Our Michelin-recognized hotel supported by Le Crocodile, Bar Blondeau, and a celebrated events program, demands exceptional standards that honor both our historic character. As we lead Brooklyn's hospitality evolution, we remain committed to sustainable practices while delivering discreet experiences that resonate with all our guests.

General Description
The Front Desk Agent serves as guests' primary first and last contact at Wythe, creating effortless experiences that put them at ease while maintaining the relaxed atmosphere that defines our hotel. This role requires a desire to master hospitality excellence, serving as the epi-center that connects all hotel departments.

Job Responsibilities / Essential Functions

• Create genuine connections with guests through warm, authentic interactions
• Execute seamless check-in and check-out processes while personalizing each experience
• Handle telephone operations, reservations, and guest communication with professionalism
• Process payments, explain charges, and maintain billing accuracy
• Provide knowledgeable recommendations about Brooklyn, Williamsburg, and NYC attractions
• Coordinate with housekeeping, F&B, and other departments to fulfill guest requests
• Recognize and accommodate returning guest preferences to enhance loyalty
• Transform service challenges into positive experiences through graceful problem-solving
• Execute cross-venue coordination between Hotel, Le Crocodile, and Bar Blondeau
• Distribute mail, packages, and maintain organized front desk operations
• Enter guest information into PMS systems with accuracy and attention to detail
• Protect guest privacy and confidentiality at all times

Position Skills & Requirements

• Minimum 2 years experience in upscale hospitality or customer service environment
• Exceptional written and verbal communication skills across diverse guest demographics
• Deep appreciation for Brooklyn's cultural landscape and luxury hospitality standards
• Proficiency with technology systems and ability to learn new software quickly
• Demonstrated problem-solving ability and grace under pressure
• Natural curiosity about guests and genuine interest in creating memorable experiences
• Collaborative team player with ability to work seamlessly across departments
• Commitment to accuracy in both service delivery and administrative tasks
• Ability to stand for 8-hour shifts and lift up to 20 pounds
• Flexible availability including evenings, weekends, and holidays

Why This Role Matters
At Wythe Hotel, we don't just process transactions—we create experiences that embody our unique position as Williamsburg's definitive luxury destination. As a Front Desk Agent, you're the curator of first impressions and lasting memories, representing Brooklyn's authentic hospitality while maintaining the sophisticated standards our discerning guests expect. Your role directly impacts guest satisfaction, return visits, and our reputation as a cultural cornerstone of the neighborhood.

Wythe Workplace
Wythe Hotel is committed to creating an inclusive workplace that promotes and values diversity. We encourage applications from individuals of all backgrounds, abilities, and perspectives.