Required Years of Experience
2 years
Job Details
Moon Rabbit is seeking a thoughtful and service-driven Service Director / Assistant General Manager (AGM) to join our leadership team. This role is all about supporting the team and elevating service—making sure every shift runs smoothly, every detail is cared for, and every guest feels welcomed.
The AGM will work closely with the General Manager and Service Director, providing leadership on the floor, coaching staff in real time, and setting the tone for genuine, detail-oriented hospitality. We’re looking for someone who thrives in service, leads with humility, and understands that taking care of the team is the first step to taking care of the guest.
Key Responsibilities-
Act as a floor leader during service, supporting staff, anticipating needs, and ensuring smooth operations.
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Provide real-time coaching and guidance to FOH staff, reinforcing standards while keeping morale high.
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Support onboarding and ongoing training of team members to strengthen consistency and confidence.
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Monitor guest experiences and feedback, and work with leadership on thoughtful service recovery.
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Partner with the leadership team on scheduling, staffing, and operational priorities.
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Step in where needed to ensure the team feels supported at all times.
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2–4 years of management experience in a high-volume, service-focused restaurant.
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A proven ability to lead by example and foster a positive, professional culture.
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Strong floor presence with excellent communication and problem-solving skills.
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Deep passion for hospitality, with an eye for detail and a supportive approach to leadership.
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Commitment to continuous improvement for both service and team development.
We are a modern Vietnamese restaurant recognized nationally and locally for our creativity, warmth, and commitment to excellence. Our service style is relaxed yet precise—we celebrate wins, learn from misses, and focus on getting a little better every week.
Recent Accolades:
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No. 4 on Washingtonian’s 2025 Top 100 Restaurants
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New York Times 2024 Best Restaurants
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Multiple James Beard Awards Finalist (Mid-Atlantic Regional and Pastry)
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2024 MICHELIN Guide Washington, D.C. Exceptional Cocktails Award Winne
Compensation Details
Compensation: Salary ($75,000.00 - $85,000.00)
Benefits & Perks: Health Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses
Required Skills
Team Support
Operational Management
Staff Training
Guest Experience Monitoring
Service recovery
Scheduling
Staffing
Positive Culture Development
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1 Employee Recommendation
Part of Doki Doki Hospitality
Moon Rabbit is a highly-regarded Vietnamese restaurant situated in the heart of Washington D.C., drawing inspiration from the virtuous rabbit depicted in the Buddhist Jataka tale. Led by acclaimed Chef Kevin Tien, the restaurant embodies an innovative approach to Vietnamese cuisine, showcasing a menu that is both unique and complex. Chef Tien's main objective is to pay tribute to his heritage as a first-generation Asian American, using Moon Rabbit as a platform for expressing his love for Vietnamese culture and food.
The restaurant strives to reinvent traditional Vietnamese dishes, infusing them with modern twists and culinary techniques. Chef Tien's innovative approaches result in a menu that surprises and delights all who dine at Moon Rabbit. Each dish reflects a careful balance between honoring the roots of Vietnamese cuisine and embracing the contemporary culinary scene.
Moon Rabbit's menu showcases a diverse array of Vietnamese flavors and ingredients, harmoniously blending traditional elements with new and unexpected combinations. The dishes are carefully crafted to evoke nostalgia, while at the same time awakening the taste buds to a delightful fusion of flavors.
Chef Tien's passion for his heritage shines through each plate, creating a dining experience that is not only visually stunning but also a reflection of his personal journey. Moon Rabbit is a testament to the beauty and complexity of Vietnamese cuisine, inviting guests to embark on a culinary adventure that pays homage to centuries of tradition while embracing the spirit of innovation and reinvention.
Awards / Distinctions
2025
2025
