Required Years of Experience
1 year
Job Details
Job Duties & Responsibilities:
● Maintains warmth and hospitality in all correspondence with guests
● Has a strong working knowledge of La Esquina reservations software (Resy) and reservation policies
● Has strong communications skills to navigate conversations over the phone and via email to ensure our guests needs are met at all times
● Encourages walk-ins and bar business
● Maintains a warm, hospitable, and friendly environment for guests and co-workers
● Complete coat check for all guests in a hospitable manner
● Greets guests and determines the best way that we can take care of them: seat reservations,
send guests to the bar, maintain a waitlist when necessary, all while constantly communicating
with the guests
● Communicates all necessary guest information with the team to set everyone up for success
(allergy alerts, VIPs, special requests, celebrations, etc.)
● Actively engages with guests, before, during and after their experience
● Commits to passionate, intense, uncompromisingly humble hospitality and high-quality guest
experience
● Consistently executes food, beverage, service, and hospitality that aligns with the La Esquina
brand
Atmosphere and cleanliness:
• Meet company standards of presentation and personal hygiene
• Consistently deliver highest standards of service
• Maintain sanitation to Department of Health standards; Keep work area clean and organized
• Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations
Essential Functions:
• Exudes excellence in hospitality both for internal and external guest
• Excellent time management, organizational skills, and problem-solving skills
• Proficient in a variety of technology systems, particularly reservations software
• The ability to define and effectively solve a variety of changing situations under stress
• Passion for exceptional hospitality, food, and beverages
• Able to lift 40+ lbs.
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the
business
• Ability to walk, stand, and/or bend continuously and for extended periods as required to
perform essential job functions
• Ability to perform essential job functions when working under stress, in fast-paced environment
• The ability to speak, understand, read and write in English
• The ability to comprehend and follow written and verbal direction
• The ability to understand basic math
• The ability to work independently or as part of a team
• The ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day
• Adaptable in fast-paced and challenging work environments
• Able to approach their work with a sense of ownership and work with a sense of urgency
Experience
• 1+ years’ front of house experience for similar caliber concept
• High school diploma or GED preferred
Compensation Details
Compensation: Hourly ($20.00)
Benefits & Perks: Health Insurance, Paid Time Off, Commuter Benefits
Required Skills
Customer Service
POS Systems
Customer Service Orientation
Team Collaboration
Attention to Detail
Stress Management
Adaptability
Multitasking
Read more
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Part of La Esquina NYC
By day and by night a stylish crowd gathers here on the corner of Lafayette and Kenmare, eager for the fast casual delights delivered muy rapido by the taqueria and the café, or admission to our legendary brasserie below stairs, the tavern in a cavern, a Sexico fusion of elegant funkiness and intimate ambience, a place you could bring your lover or even your mother.
A true New York City rendezvous, staffed by a hardworking familia of artists, entertainers, writers and fighters, a cool mix of bohemian creatives adding extra texture to Esquina’s unfakeable authenticity. Music discreetly rocks the house, and a thousand personal connections bloom, fueled by the sensual effects of extraordinary food, fine wines and high-spirited tequilas.
Now with satellites circling the SoHo mothership, on 55th near Broadway, 73rd and Second Avenue, and Bozeman, Montana opening Spring 2022.
