Job Title: Server
Location: Double Knot - 2550 NW 2nd Ave, Miami, FL 33127
Reports to: Manager, Assistant Manager, General Manager
Classification: Hourly, Non-Exempt, Part-Time
Schulson Collective is a leading Philadelphia-based restaurant group founded by acclaimed chef and restaurateur Michael Schulson. Known for imaginative concepts and elevated hospitality, Schulson Collective is behind some of the city’s most celebrated restaurants, including Double Knot, Harp & Crown, Sampan, Independence Beer Garden, DK Sushi, Dear Daphni and Graffiti Bar. With additional destinations like Double Knot in Miami, FL and Double Knot in NYC, the Collective blends culinary artistry with innovative design across a range of unique experiences.
Summary: A server ensures guests have an exceptional dining experience by providing excellent customer service, taking accurate food and drink orders, and delivering meals efficiently. The server must maintain a thorough knowledge of the menu, including daily specials and beverage options, and work collaboratively with kitchen and bar staff to ensure timely and accurate service.
Key Responsibilities:
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Guest Interaction:
- Greet guests promptly and courteously upon arrival.
- Answer questions about menu items, ingredients, and dietary restrictions.
- Make recommendations based on guests' preferences.
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Order Taking:
- Accurately take food and drink orders using Toast POS system.
- Communicate special requests and dietary restrictions to the kitchen and bar staff.
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Service Delivery:
- Serve food and beverages to guests in a timely and courteous manner.
- Check on guests throughout their meal to ensure satisfaction and upsell additional items when appropriate
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Team Collaboration:
- Assist other servers and staff during busy periods.
- Participate in team meetings and training sessions.
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Compliance and Safety:
- Adhere to all restaurant policies, procedures, and health and safety regulations.
- Follow proper food handling and sanitation procedures.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in a restaurant setting.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Knowledge of POS systems, preferably has worked with Toast
- Basic math skills for handling payments and making change.
- Flexible schedule, including evenings, weekends, and holidays.
Desired Attributes:
- Positive attitude and strong work ethic.
- Passion for providing excellent customer service.
- Ability to work well under pressure.
- Team player with the ability to collaborate effectively.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Schulson Collective is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment, and we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic as defined by law.
