Service Manager

Job Title: Service / Operations Manager 
Location: Palma Restaurant – West Village, NYC
Employment Type: Full-Time

About Us:
Palma is a beloved, family-owned Italian restaurant in the West Village known for heartfelt hospitality, timeless cuisine, and a warm, intimate setting. We’re seeking a hands-on, service-driven Service Manager to oversee our front-of-house team and ensure a consistently excellent guest experience.

Responsibilities:

• Oversee daily FOH operations with grace, professionalism, and attention to detail

• Lead service and support staff during shifts

• Manage and execute private events and special occasions

• Ensure smooth guest flow, top-tier hospitality, and consistent service standards

• Handle scheduling, training, and team development

• Collaborate with management on service strategy and feedback

• Maintain compliance with health, safety, and labor guidelines

Qualifications:

• 2+ years of FOH management in a full-service restaurant

• Experience coordinating and managing events

• Strong communication, leadership, and organizational skills

• Calm, solution-oriented, and guest-focused

• Familiarity with Resy, Toast, or similar systems

• Must be available nights, weekends, and holidays

Equal Opportunity Employer:
Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status.