General Manager / Service Director

Moon Rabbit is seeking an experienced and thoughtful General Manager to lead our front-of-house team and uphold our standard of excellence in hospitality. We are looking for a leader whose presence elevates the entire team—someone who inspires confidence, develops talent, and ensures that every guest leaves with an unforgettable experience.

At Moon Rabbit, we take pride in our relaxed but detail-driven approach to service. Humility is central to who we are: we celebrate our successes, but we also examine our misses with honesty, always striving to get a little better each week. The right candidate will embody this mindset, creating an environment where both team members and guests feel valued.

Key Responsibilities

• Provide clear leadership and direction to the FOH team, setting expectations and holding staff accountable.

• Develop, implement, and maintain training programs and service standards with our lead hourly positions that reflect Moon Rabbit’s philosophy of warm, precise, and guest-focused hospitality.

• Oversee daily operations with consistency and professionalism, ensuring smooth service and strong communication across all departments.

• Actively monitor and respond to guest and co-worker feedback, using it as a tool for continuous improvement.

• Foster a positive, collaborative culture that encourages professional growth and team cohesion.

• Support the recruitment, onboarding, and retention of talented staff members.

Qualifications

• Minimum 3–5 years of management experience.

• Demonstrated ability to lead, motivate, and develop a team.

• Strong organizational and communication skills, with a focus on attention to detail.

• A proven track record of maintaining high standards while creating a positive and professional work environment.

• Passion for hospitality, with the ability to remain calm and effective under pressure.

Why Join Moon Rabbit?

We are a modern Vietnamese restaurant recognized for our creativity, warmth, and commitment to excellence. Our culture is built on respect, humility, and the belief that every detail matters. As General Manager, you will play a pivotal role in shaping both our guest experience and our team’s growth.

A Few Recent Accolades:

• No. 4 on Washingtonian’s 2025 Top 100 Restaurants

• New York Times 2024 Best Restaurants

• Multiple James Beard Awards Finalist (Mid-Atlantic Regional and Pastry)

• 2024 MICHELIN Guide Washington, D.C. Exceptional Cocktails Award Winner

Love puns, and ready to hop in?  Tell us what makes you the kind of leader who loves hospitality as much as we do.