Required Years of Experience
3 years
Job Details
Are you passionate about guest satisfaction? Do you enjoy collaborating with a team to ensure that guests leave with a desire to return? If so, we invite you to submit your resume.
Overview
Il Buco Restaurant Group is seeking an experienced and dynamic Maitre D for its three-star restaurant, Alimentari & Vineria. In this role, you will be the first point of contact for guests, responsible for creating a positive first impression and managing the flow of guests. This includes greeting, seating, handling reservations, and ensuring a smooth dining experience. Your primary goal will be to maintain a positive dining atmosphere for our guests.
The ideal candidate will possess extensive hosting experience and a strong passion for the food service industry. You will collaborate closely with the management team to support the current hosts at il Buco Alimentari & Vineria, ensuring that they deliver a welcoming and hospitable experience. This includes managing daily reservations and contributing skills that enhance the overall guest experience.
Please note that proven experience in hosting at a high-end, fast-paced restaurant is required. RESUME IS REQUIRED
The overall responsibilities include:
- Guest Relations
- Reservation Management
- Table Management
- Front of house operations
- Train other host, ensuring they are adhering to hospitality standards
Duties and Responsibilities
- Arrive to work every day with a positive attitude, a willingness to learn, & prepared for the shift.
- Know the table numbers and position numbers in all sections of the restaurant.
- Perform in accordance with the service guidelines of the restaurant at all times.
- Maintain a comprehensive knowledge of Resy booking systems.
- Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building.
- Maintain general knowledge of nearby landmarks, transportation, and other il Buco properties.
- Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails.
- Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
- Report all guest complaints to management immediately and follow up with the guest to ensure their needs have been met.
- Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
- Execute payment transactions for guests throughout the restaurant as needed.
- Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building.
- Build a thorough knowledge of our service standards and style as detailed by the Employee Handbook.
- Treat all areas of the restaurant with respect. Contribute to the cleanliness and organization of the space at all times.
- Act in a professional manner and represent il Buco Alimentari & Vineria graciously whether you are in house, traveling, or at another local establishment.
Physical Demands & Essential Functions
- Ability to lift up to 25 lbs occasionally.
- Standing for 4 to 8 hours per shift with occasional climbing, bending and reaching.
- Ability to work in a kitchen/restaurant environment with varying temperatures.
- Fluency in both written and spoken English required, where essential for effective job performance (e.g., client-facing, safety-critical, or communication-intensive functions).
- Professional appearance and grooming required, in accordance with Company standards outlined in the Employee Handbook.
REQUIREMENTS:
- 2-3 years experience in a high-volume, fine-dining restaurant
- Flexible schedule: Ability to work AM, PM, Weekends and Holidays
- Experience with Resy, or comparable reservation system
- Excellent communication and problem solving skills
- Able to maintain a professional, yet welcoming and friendly demeanor at all times
- Please provide 2 professional references when applying
- RESUME IS REQUIRED
Want to learn more about us? Check out our website: www.ilbuco.com, or social media @ilbuco_av @ilbuconyc @ilbucovita @bottega_ilbuco
il Buco Alimentari & Vineria is proud to be an Equal Opportunity Employer
Compensation Details
Compensation: Hourly ($25.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts
Required Skills
Strong interpersonal skills
Ability to Work Under Pressure
Ability to Multitask in a Fast Paced Environment
Attention to Detail
Time Management Skills
Customer Service Orientation
Team Collaboration
Adaptability to Changing Situations
Read more
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Part of Il Buco Family
il Buco Alimentari & Vineria opened in 2011 as a casual dining offshoot of il Buco, and has since earned a 3-star review from the NY Times. We specialize in house-made salumi, breads, pasta, and pastries, offering ambitious and inspired employees the opportunity to train at several different stations, learning multiple skills. We use locally-sourced ingredients from our partner farms upstate, as well as the highest quality specialty ingredients imported from Sicily to provide a truly unique dining experience for our guests.
