Maitre D

Are you passionate about guest satisfaction? Do you enjoy collaborating with a team to ensure that guests leave with a desire to return? If so, we invite you to submit your resume.

Overview  

Il Buco Restaurant Group is seeking an experienced and dynamic Maitre D for its three-star restaurant, Alimentari & Vineria. In this role, you will be the first point of contact for guests, responsible for creating a positive first impression and managing the flow of guests. This includes greeting, seating, handling reservations, and ensuring a smooth dining experience. Your primary goal will be to maintain a positive dining atmosphere for our guests.

The ideal candidate will possess extensive hosting experience and a strong passion for the food service industry. You will collaborate closely with the management team to support the current hosts at il Buco Alimentari & Vineria, ensuring that they deliver a welcoming and hospitable experience. This includes managing daily reservations and contributing skills that enhance the overall guest experience.

Please note that proven experience in hosting at a high-end, fast-paced restaurant is required. RESUME IS REQUIRED

The overall responsibilities include:

• Guest Relations
• Reservation Management
• Table Management
• Front of house operations
• Train other host, ensuring they are adhering to hospitality standards

Duties and Responsibilities 

• Arrive to work every day with a positive attitude, a willingness to learn, & prepared for the shift.
• Know the table numbers and position numbers in all sections of the restaurant.
• Perform in accordance with the service guidelines of the restaurant at all times.
• Maintain a comprehensive knowledge of Resy booking systems.
• Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building.
• Maintain general knowledge of nearby landmarks, transportation, and other il Buco properties.
• Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
• Report all guest complaints to management immediately and follow up with the guest to ensure their needs have been met.
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
• Execute payment transactions for guests throughout the restaurant as needed.
• Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building.
• Build a thorough knowledge of our service standards and style as detailed by the Employee Handbook.
• Treat all areas of the restaurant with respect. Contribute to the cleanliness and organization of the space at all times. 
• Act in a professional manner and represent il Buco Alimentari & Vineria graciously whether you are in house, traveling, or at another local establishment.

Physical Demands & Essential Functions

• Ability to lift up to 25 lbs occasionally.

• Standing for 4 to 8 hours per shift with occasional climbing, bending and reaching.
• Ability to work in a kitchen/restaurant environment with varying temperatures.
• Fluency in both written and spoken English required, where essential for effective job performance (e.g., client-facing, safety-critical, or communication-intensive functions).

• Professional appearance and grooming required, in accordance with Company standards outlined in the Employee Handbook.

REQUIREMENTS:

• 2-3 years experience in a high-volume, fine-dining restaurant
• Flexible schedule: Ability to work AM, PM, Weekends and Holidays
• Experience with Resy, or comparable reservation system
• Excellent communication and problem solving skills
• Able to maintain a professional, yet welcoming and friendly demeanor at all times

• Please provide 2 professional references when applying
• RESUME IS REQUIRED

Want to learn more about us? Check out our website: www.ilbuco.com, or social media @ilbuco_av @ilbuconyc @ilbucovita @bottega_ilbuco

il Buco Alimentari & Vineria is proud to be an Equal Opportunity Employer