Opportunity: Host
Your primary duty as a host is to be the first point of contact between the guest and the restaurant, and always to represent the restaurant in the best possible light. The rest of your duties, which include but are not limited to answering the phone; greeting guests, seating guests; and maintaining the host stand, are all to be performed in light of that first directive. You must be on the guest’s side, acting as a host rather than a gatekeeper.
Essential Job Functions
- Meet and greet guests as they arrive, offer choice of seating, escort to dining table and present menu.
- Answer email inquiries.
- compose and send end-of-shift recap emails.
- Answer the phones in a prompt and courteous manner and answer all questions as well as take reservations in an accurate, efficient, and courteous manner.
- Maintain accurate seating chart of dining room throughout service.
- Assist as needed with administrative tasks as requested by managers and Host Supervisor.
- Receive records and make any necessary arrangements for reservations in the restaurant.
- Execute all host functions in accordance with restaurant standards
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school diploma or equivalent.
- Previous host experience or comparable customer service experience.
Work Environment and Context
- Work schedule varies and will include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
