General Manager

Serving New York’s best bagels, Apollo Bagels is bringing simplicity back to the bagel! With our fresh, simple, high-quality food at a great value. Apollo Bagels is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. 

About the Role:
The General Manager is the heartbeat of Apollo Bagels. You’re the one making sure everything
runs smoothly - from keeping the energy up and the food on point to making sure the store is
clean and the team feels good. You’re hands-on, present and always working with your crew to
create the best possible experience for guests and staff alike. We are expecting the GM position
to be present five days 6 AM - 3 PM* with weekends being a must.

What you’ll be doing:

Store Operations:
● Oversee the daily flow across front of house, back of house and baking—making sure everyone’s in sync and knows what they’re doing
● Make sure every bagel, sandwich and coffee is made right. We care about the details—every bagel counts, every customer counts
● Keep the store clean and organized throughout the day—it’s just part of the rhythm. A clean space helps everything feel better for the team and the guests
● Stay on top of food safety: check temps, make sure gloves are being used and thing sare stored properly. It’s a team habit that needs to be worked on and built!
● Keep an eye out for anything that feels off and step in early—whether it’s a slow line, a messy station or something that could become a bigger issue. Be proactive!
● Build and adjust schedules each week based on what the store needs and what the numbers tell us
● Be around for the busiest shifts: mornings, weekends and holidays—help out wherever you’re needed
● Train AGM to be GM-Ready

People and Culture:
● Hire kind, hard-working people. Train them well. Keep them motivated and growing
● Check in regularly with the team and do honest performance reviews—give people clarity and encouragement
● Lead with respect and fairness. Be proactive about checking the energy in the store and addressing anything that doesn’t feel right—harassment, discrimination or bullying
● Recognize great work, support team growth and help future leaders step up

Customer Experience:
● Set the tone for how we treat guests: warm, quick and respectful. People are spending
their hard-earned money with us—we want them to feel good about it.
● Make sure the team knows the menu and how to handle tough customers with patience
● Build real relationships with regulars—know names, favorite orders and the small stuff
that makes people feel seen
● If something goes wrong, fix it quickly and kindly
● Get creative with ways to connect with the neighborhood and spread the word locally

Financials:
● Own the numbers: sales, labor, COGS and waste. Check in on them regularly so you can stay ahead
● Manage inventory and ordering so we’re stocked without overdoing it
● Keep cash handling tight—safe counts, deposits and registers all checked and tracked
● Make sure payroll and timesheets are reviewed weekly and submitted on time

Compliance and facilities:
● Stay current on all permits, labor rules and DOH standards
● Double-check that all signage, labor posters and licenses are posted and up to date
● Handle equipment issues early—use ResQ or whatever tools are in place to stay ahead
● Take a look around the store daily to catch little things before they turn into big ones
● Keep good relationships with vendors and reach out to appropriate teams when something needs backup
● Onboarding and offboarding