Banquet Captain

About the role

Pirate Ventures is a leading venue and event management company dedicated to creating unforgettable experiences for our clients and their guests. We specialize in hosting high-volume events, from weddings and corporate gatherings to festivals and private parties. We are looking for welcoming, dynamic, and customer-focused event staff to join our team and ensure our guests enjoy top-notch service. We encourage anyone who is excited to Deliver the Unexpected to apply!

What you'll do

As Event Captain, you will be an essential part of our team responsible for delivering outstanding service and creating memorable moments for our guests during events. You will be working in a fast-paced, exciting environment and must be able to manage large crowds while maintaining a high level of professionalism and quality. We're looking for versatile team players who want to fill a different task every day, from coffee service to coat check and everything in between. If you are looking to take your first steps into events, this is the job for you!

What you'll do

• Manage the event team for a variety of styles of event
• Greet guests as soon as they walk through the door
• Maintain a neat, organized front-of-house environment
• Show guests to their designated area and explain our policies & procedures
• Assist with opening/closing tasks and side work, including event set up.
• Maintain safety and food & beverage quality standards
• Keep guests happy and handle complaints appropriately
• Build a rapport with our guests and vendors
• Brainstorm ideas to enhance the guest experience
• Maintain a positive image of the Pirate Ventures brand at all times
• Working with Building Managers, execute first-class events
• Communicate event details provided by the marketing and operations teams to ensure our event are run effectively and efficiently

Qualifications:

• Experience in private events or banquets
• Commitment to and alignment with the company's core values
• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
• Ability to communicate effectively with guests
• Keen understanding that a positive guest experience is imperative to success
• Well-organized
• Ability to stand and/or walk for prolonged periods of time
• Ability to lift and carry up to 35 pounds for short periods of time