Floor Manager

The Dynamo Room is looking for talented and passionate managers to join our team!

Job Summary:  
The Floor Manager is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, and maintaining operational excellence within the establishment. 

The Floor Manager will play a crucial role in upholding our standards of service, enhancing the overall guest experience, and driving the overall success of the operation. 

The Floor Manager should have a strong knowledge and passion for wine as they will be selling on the floor during service

Key Responsibilities: 

Staff Management

• Conduct regular performance evaluations and provide ongoing coaching and feedback.
• Foster a positive, team-oriented work environment and address any staff issues promptly.
• Retain talent by inspiring, teaching, and embracing a culture of development.
• Hold all employees accountable to SHG’s cultural values, goals, and standards. 
• Properly communicate and create an environment where new company initiatives are supported and embraced by the staff. 
• Execute corrective coaching when applicable.

Training and Education

• Verify staff knowledge by asking questions and conducting periodic testing to encourage food, beverage, and service knowledge 
• Motivate staff self-education through contests, individual recognition, and demonstrating a passion for service.
• Ensure that training standards are consistently followed.

Operations and Service 

• Devise and communicate daily floor plan and pre-shift notes to FOH staff. 
• Verify that all necessary tools for service are in place, and staffing levels and hours are correct.
• Maintain service standards and monitor F&B knowledge for the FOH staff.
• Ensure that all steps of service are followed and side work duties are completed.
• Check that the reservations book is manageable and correctly plotted. 
• Assist in and ensure that the restaurant is cleaned and opened/closed properly.
• Be present and available to step in as needed to assist service staff.

Guest Engagement 

• Ensure all guests receive exceptional service and have a positive experience.
• Consistently look for opportunities to provide memorable moments of hospitality for our guests
• Perform table touches at every service to ensure guest satisfaction and cultivate regulars
• Address and resolve guest complaints and issues in a professional and timely manner.
• Monitor guest feedback and implement improvements based on feedback.
• Promote a culture of hospitality and service excellence among staff
• Ensure consistent execution of food, beverage, service, and hospitality that aligns with the SHG values.

Communication

• Facilitate effective communication between front-of-house and back-of-house teams, ensuring smooth coordination during service.
• Act as a liaison to ensure that any special requests, dietary restrictions, or other guest needs are communicated and met.
• Connect and build trust with the service staff, providing daily coaching and feedback for development 
• Propose solutions to staff concerns and ensure effective communication across all teams.

Qualifications

• Minimum of 1 year experience in a management position overseeing a full-service restaurant
• Proven track record of leading high-caliber, upscale service
• Strong knowledge of industry service protocols and hospitality standards
• Experience with wine sales in service
• A self-driven, results-oriented, and proactive attitude
• Ability to remain composed under pressure and solve problems quickly
• Strong sense of initiative, including anticipating guest or operational needs 
• Ability to  effectively train, coach, evaluate, and discipline direct reports 
• Ability to lead dynamic and motivating pre shift meetings and training session
• Conflict resolution skills 
• Understands and applies environmental awareness (music, temperature, lighting, cleanliness)
• Proficiency in POS systems 
• Proficiency in reservation systems with ability to act as Maitre D
• NYC Food Protection Certificate 
• Knowledge of health and safety regulations
• Ability to work flexible hours, including nights, weekends, and holidays.

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401k
• Opportunities for career advancement
• Dining discounts 
• Commuter benefits

SHG Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.