Floor Captain

The Floor Captain is a key member of the front-of-house leadership team, responsible for overseeing service execution, supporting servers, and ensuring a world-class dining experience for all guests. Working closely with management, the Floor Captain acts as the bridge between staff and leadership, maintaining the high standards expected in a premier Manhattan steakhouse.

• Guest Experience

  • Serve as the main point of contact for VIP guests, private dining, and special requests.

  • Anticipate guest needs and resolve service issues promptly and discreetly.

  • Ensure consistent delivery of hospitality standards aligned with the restaurant’s reputation.

• Service Leadership

  • Supervise assigned floor sections during service, coordinating with servers, bussers, and runners.

  • Lead pre-shift briefings, communicating daily specials, wine features, and service priorities.

  • Oversee proper table maintenance, pacing of courses, and seamless coordination with the kitchen.

• Team Support & Training

  • Mentor front-of-house staff on service techniques, menu knowledge, and guest engagement.

  • Provide real-time coaching during service to maintain efficiency and polish.

  • Assist with onboarding and training new team members.

• Operations & Standards

  • Monitor floor flow, seating, and timing to maximize guest satisfaction and table turnover by assisting the Host team.

  • Ensure compliance with health, safety, and sanitation regulations.

  • Assist management with inventory counts, wine service, and nightly reporting/closing as needed.

• Minimum 3 years of fine dining or upscale steakhouse experience in New York City preferred.

• Strong knowledge of steakhouse cuisine, sushi, wine, and cocktail service.

• Excellent communication and interpersonal skills.

• Proven leadership ability in fast-paced, high-volume environments.

• Professional demeanor with exceptional attention to detail.

• Exceptional proficiency in English (both written and verbal).

• Impeccable grooming and professional appearance.

• Excellent interpersonal, organizational, and leadership skills.

• Flexibility to work a varied schedule, including evenings and holidays as required by business needs.

• Competitive hourly structure plus gratuity share.

• Opportunity for advancement into management roles.

• Professional development programs.