Position Overview
The Floor Captain is a key member of the front-of-house leadership team, responsible for overseeing service execution, supporting servers, and ensuring a world-class dining experience for all guests. Working closely with management, the Floor Captain acts as the bridge between staff and leadership, maintaining the high standards expected in a premier Manhattan steakhouse.
Key Responsibilities
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Guest Experience
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Serve as the main point of contact for VIP guests, private dining, and special requests.
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Anticipate guest needs and resolve service issues promptly and discreetly.
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Ensure consistent delivery of hospitality standards aligned with the restaurant’s reputation.
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Service Leadership
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Supervise assigned floor sections during service, coordinating with servers, bussers, and runners.
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Lead pre-shift briefings, communicating daily specials, wine features, and service priorities.
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Oversee proper table maintenance, pacing of courses, and seamless coordination with the kitchen.
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Team Support & Training
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Mentor front-of-house staff on service techniques, menu knowledge, and guest engagement.
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Provide real-time coaching during service to maintain efficiency and polish.
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Assist with onboarding and training new team members.
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Operations & Standards
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Monitor floor flow, seating, and timing to maximize guest satisfaction and table turnover by assisting the Host team.
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Ensure compliance with health, safety, and sanitation regulations.
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Assist management with inventory counts, wine service, and nightly reporting/closing as needed.
Qualifications
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Minimum 3 years of fine dining or upscale steakhouse experience in New York City preferred.
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Strong knowledge of steakhouse cuisine, sushi, wine, and cocktail service.
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Excellent communication and interpersonal skills.
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Proven leadership ability in fast-paced, high-volume environments.
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Professional demeanor with exceptional attention to detail.
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Exceptional proficiency in English (both written and verbal).
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Impeccable grooming and professional appearance.
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Excellent interpersonal, organizational, and leadership skills.
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Flexibility to work a varied schedule, including evenings and holidays as required by business needs.
Compensation & Benefits
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Competitive hourly structure plus gratuity share.
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Opportunity for advancement into management roles.
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Professional development programs.
