Required Years of Experience
2 years
Job Details
Eater | Paolo Bicchieri | Dec 6,2023 | Best New Restaurant of the Year 2023, Bay Area
Michelin | Dec 12, 2023 | Dalida is now Michelin recommended after 6 months in operation
Esquire | Omar Mamoon | Nov 28, 2023 | Best New Restaurant Openings (National)
Chronicle | Dec 30, 2023 | Top 15 Restaurants of 2023
SFist | Jay Barmann | Dec 21, 2023 | Most Delicious Restaurant of the Year 2023
Timeout list | Clara Hogan | Dec 1, 2023 |The best restaurants in San Francisco to check out right now
Come work with us, we need committed, driven, intelligent leaders with a passion for Hospitality. We love what we do and we want to share it with the world.
Job Summary:
We are looking for a dedicated and experienced Service Manager to help oversee the daily operations of our restaurant. The Service Manager will support the Assistant General Manager in managing staff, ensuring top-tier guest experiences, and maintaining efficient and profitable operations. This role requires a strong leader with excellent problem-solving skills, hospitality instincts, and a deep understanding of restaurant operations.
Key Responsibilities:
Operations Management
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Assist in managing all front-of-house (FOH) operations and collaborate closely with the back-of-house (BOH) team
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Ensure smooth and efficient daily service, from opening to closing
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Monitor and uphold all service, cleanliness, and safety standards
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Troubleshoot and resolve service or guest-related issues in real-time
Team Leadership
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Help recruit, hire, train, and coach FOH team members
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Lead by example, maintaining a positive, professional work environment
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Support staff scheduling, performance management, and disciplinary actions
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Motivate the team to deliver exceptional hospitality and meet service goals
Guest Experience
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Monitor dining room flow and guest satisfaction throughout service
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Handle guest concerns with grace and professionalism
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Create and maintain a welcoming, hospitable atmosphere for all guests
Financial & Administrative
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Assist in controlling labor and operational costs while maximizing revenue
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Help manage inventory, ordering, and vendor relationships
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Review daily sales and labor reports; assist in budgeting and forecasting
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Ensure compliance with all licensing, sanitation, and safety regulations
Leadership Support
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Serve as acting manager when the General Manager is off-site
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Lead pre-shift meetings and ensure team communication is consistent and clear
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Participate in weekly leadership meetings and provide feedback and ideas for improvement
Qualifications:
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3+ years of experience in a restaurant management or supervisory role
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Strong leadership, interpersonal, and communication skills
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Knowledge of restaurant operations, cost control, and POS systems
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High standards for hospitality, service, and cleanliness
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Ability to work in a fast-paced environment with grace under pressure
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Availability to work evenings, weekends, and holidays as needed
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Food Handler and Alcohol Service Certification (as required by local law)
Benefits:
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Competitive salary + performance-based bonuses
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Health, dental, and vision insurance
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Paid time off and holidays
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Professional development opportunities
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Dining discounts and staff perks
Compensation Details
Compensation: Salary ($85,000.00 - $95,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Potential Bonuses, Dining Discounts, Meals
Required Skills
compassion
Problem Solving Skills
Hospitality Minded
Coaching and Mentoring Abilities
Conflict Resolution skills
Time Management Skills
Attention to Detail
Customer Service Orientation
Read more
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Mediterranean
Fine Dining
Part of Dalida & Maria Isabel
We built Dalida on the hospitality, culture, fresh ingredients and familiar flavors of the Eastern Mediterranean. Our food is best enjoyed shared across the table. The legacy of Istanbul, once Constantinople, is greater than meets the eye. It's the palace and the countryside, the business and cultural capital. It's a little Turkish, a little Greek, Armenian, Jewish, Arabic and Persian. From the Eastern-most to the Western-most point of the Western world, we tell a story of an Istanbul that could have been, a story of the Eastern Mediterranean that manifests itself in San Francisco, a city also built on seven hills, one that welcomes, empowers and celebrates all that want to be here.
We invite guests to follow the principle of “little little in the middle,” savoring an assortment of mezes while enjoying lively conversation with companions.
In addition to sourcing responsibly from nearby farms and purveyors and collaborating with local artists to decorate the restaurant’s interior, the team also works to select products with the lowest ecological footprint. In particular, they are committed to building flexible and plant-forward menus that give diners the option of having a fully vegetable-driven experience. Dalida’s team also strives for full utilization of ingredients, candying spent walnuts from their homemade nocino or making stock from limes that have already been juiced. Products that don’t get used go back into the park’s compost structure and are ultimately used to enrich the community garden where the chefs grow a number of their ingredients. And because they are leasing the space from the Presidio, proceeds from the restaurant also go towards supporting a national park site.
Of course, we put a great deal of thought into the food, beverages, music, design, and all the other details. However, the business of restaurants is all about the people who make it happen, and we put our team at the heart of this concept.
Awards / Distinctions
2025
20252024
2023
