Position Overview:
We are seeking a highly motivated and experienced Front of House Manager to lead and manage the customer service team at our high-end cafe. This position requires a keen eye for detail, exceptional customer service skills, and the ability to foster a welcoming and upscale atmosphere. The Front of House Manager will ensure the highest standards of service are maintained, delivering a memorable experience for each guest while overseeing daily front-of-house operations.
Key Responsibilities:
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Customer Service Excellence:
Ensure that every customer receives exceptional service, addressing concerns promptly and effectively while maintaining a positive cafe atmosphere.
Develop and implement customer service training programs to elevate staff performance.
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Team Leadership and Supervision:
Manage and motivate a team of waitstaff, baristas, and hosts.
Conduct regular staff meetings, performance reviews, and ongoing training to ensure consistent service standards.
Foster a collaborative and respectful work environment.
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Operational Oversight:
Oversee daily operations of the front-of-house, including managing customer flow, reservations, seating arrangements, and dining area cleanliness.
Maintain knowledge of the menu and beverage offerings, ensuring staff can confidently answer customer questions and make recommendations.
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Inventory and Ordering:
Track and maintain front-of-house inventory levels, including uniforms, tableware, and service supplies.
Place orders for necessary supplies and ensure proper stock rotation.
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Health and Safety Compliance:
Ensure that the cafe meets all health and safety regulations, including cleanliness, sanitation, and safety protocols.
Conduct regular inspections of the cafe to maintain high standards.
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Financial and Reporting:
Assist in budget creation and cost control, ensuring the cafe operates efficiently and within financial parameters.
Handle cash management, POS system oversight, and daily sales reconciliation.
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Guest Experience Management:
Address guest inquiries and complaints with professionalism, ensuring a swift resolution.
Create and maintain an upscale, comfortable, and inviting environment for guests.
Qualifications:
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Proven experience as a Front of House Manager, Restaurant Manager, or similar position in a high-end cafe or restaurant.
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Strong leadership, interpersonal, and communication skills.
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In-depth knowledge of food and beverage operations, menu offerings, and customer service standards.
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Ability to work under pressure in a fast-paced environment.
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Exceptional organizational and multitasking abilities.
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Ability to maintain composure and resolve conflicts professionally.
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Availability to work flexible hours, including weekends and holidays.
Desirable Skills:
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Experience in upscale or fine-dining environments.
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Knowledge of wine, specialty coffee, and upscale café offerings.
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Proficiency in POS systems and basic financial reporting.
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Ability to motivate and inspire a diverse team of employees.
Benefits:
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Competitive salary and performance-based bonuses.
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Opportunities for professional development and growth within a high-end cafe setting.
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Discounts on food and beverages.
