Server – Hellbender
Hellbender Servers are responsible for providing warm hospitality to guests, executing the restaurant’s steps of service in a professional yet natural manner and maintain thorough knowledge and understanding of the food and beverage menu.
Reports to: FOH Management
Direct Reports: None
Key Relationships: Bartenders, Bar Backs, Hosts and Guests/Regulars
FLSA Classification: Non-Exempt
Tip Eligible: Yes
Responsibilities:
Menu Knowledge
- Keeps up to date with Hellbender food menu and can describe all dishes and style of service in a clear fashion
- Maintains continuousworking knowledge of Hellbender’s liquor selection, cocktail offerings, wine selections, and beverage menu
- Understands different types of allergy restrictions and can guide guests through the menu seamlessly, knowing what can be substituted and changed to accommodate the guests requests
- Learns and understands the cooking techniques and processes used in the Hellbender kitchen
Station Set Up
- Sets up service stations for service according to step-by-step guide and specifics in the service manual
- Works with the rest of the service team to ensure that the dining room is fully set up in time, offering help to teammates as necessary
Service and Guest Experience
- Maintains a warm, hospitable and friendly environment for guests and fellow teammates
- Provides thoughtful and professional service to guests, following Hellbendersteps of service
- Balances professional behavior and service while maintaining authentic and friendly
Sidework
- Follows sidework guidelines provided by Hellbender management
- Maintains cleanliness of dining room and server stationsthroughout service
- Understands DOH guidelines and consistently follow best practices laid out by Hellbendermanagement team
Cash Responsibility
- Strictly follows general business guidelinesfor cash handling
- Carefully detects counterfeittender with provided materials
- Properly rings in all drink and food items ordered by guests
Qualifications:
2+ years of serving experience in a similar caliber concept
Excellent food and beverage knowledge, specifically in beer, wine, cocktails and spirits
Ability to multi-task, problem solve, critically think and delegate when necessary
Takes initiative and follows through
Excellent verbal and written communication in English
Demonstrates attention to detail
Understands restaurant POS systems
Ability to work nights, weekends and holidays, and variable schedule per the needs of the business
Physical:
Ability to stand for extended periods of time
Ability to bend/climb stairs as necessary
Ability to lift/push 50+ lbs.
Meets grooming standards as outlined by employee guidelines
Ability to perform essential job responsibilities and maintain professionalism under pressure
Attends mandatory meetings, including staff meetings
Completes other duties as assigned by the FOH Management
Education:
Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job
