Ambassadors Clubhouse - Opening Mid October!
DEPARTMENT:
Front of House
REPORTING INTO:
Guest Experience Manager/ General Manager
PLACE OF WORK:
Ambassadors Club House, 1245 Broadway, New York NY 10001
(short walk from all train lines at Penn Station and Herald Sq)
JOB OVERVIEW:
A host is the first point of contact for all guests and plays a key role in shaping the guest’s overall dining experience and building rapport with the guest the minute they enter our restaurant. The host must exhibit polished professionalism, warmth, poise, and precision in managing reservations, seating, and guest requests. Working under the direction of the Maître d’ and Guest Relations Manager, the Host ensures all guests are welcomed graciously and that seating flow is maintained in a way that supports service. A host must uphold the standards of excellence that define JKS, professional etiquette and compliance with all health, safety and labor regulations.
KEY RESPONSIBILITIES:
- Provide an exceptional level of hospitality, cultivating warm and genuine relationships with our guests to ensure their satisfaction and loyalty.
- Take a proactive approach to customer service, anticipating and addressing guests' needs and preferences before they arise.
- Assist in opening and closing procedures to prepare the restaurant for service and ensure a smooth transition at the end of the day.
- Warmly welcome and bid a fond farewell to every guest with attentiveness, eye contact, and professionalism.
- Confirm reservations and walk-ins with discretion and attention to detail.
- Escort guests to their tables while providing a brief, elegant introduction to their server.
- Recognize VIPs and return guests, and relay relevant notes to the service team.
- Manage daily reservations via SevenRooms.
- Coordinate with the Maître d’ to adjust seating flow in real time based on service needs.
- Maintain accurate and up-to-date guest notes, preferences, dietary restrictions and/or allergies, and seating history.
- Communicate wait times, delays, or special seating arrangements with transparency.
- Relay guest requests, special occasions, or dietary needs to the appropriate staff via soigne slips.
- Maintain active communication with Maître d’ to ensure seamless table turnover.
- Assist the Guest Relations Manager with confirming reservations and guest outreach.
- Ensure the entryway, host stand and coat check areas are immaculate and welcoming at all times.
- Assist in managing guest coats, umbrellas and belongings with care.
- Uphold dress code, grooming, and uniform standards reflective of a luxury environment.
- Follow all NYC Department of Health (DOH) regulations related to hygiene and guest-facing cleanliness.
- Comply with all OSHA workplace safety standards.
- Ensure accurate guest counts for fire code and service compliance.
- Complete relevant checklists and adhere to standard operating procedures (SOPs) to maintain consistency and quality in service delivery.
QUALIFICATIONS:
- Minimum (1) year in an upscale restaurant or similar position.
- Good time-management and teamwork skills.
- Pride in appearance.
- Proactive in learning about food, beverage and wine.
- Warm and professional in communicating with guests.
- Constantly strive to improve personal and professional development.
- Must be able to stand or walk for extended periods of time and lift up to 50 lbs.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with any disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
JKS Restaurants (dba: Ambassadors Clubhouse) is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
