Assistant General Manager

Assistant General Manager
Golden Steer Steakhouse – New York City

Position Summary

The Assistant General Manager (AGM) at Golden Steer Steakhouse is a hands-on leader responsible for upholding our legendary hospitality standards, driving excellence across front-of-house and back-of-house operations, and leading with integrity, humility, and ambition. This role supports the General Manager in ensuring that every shift reflects our commitment to consistency, guest satisfaction, and continuous improvement.
Reports to: General Manager

Experience Profile

Restaurant Operations

• Minimum 5–8 years of experience in upscale or fine dining environments, including at least 2 years as an AGM or FOH Manager.
• Demonstrated success in high-volume, high-check-average settings, ideally within Manhattan’s competitive dining scene.
• In-depth knowledge of steakhouse-style service, timing, and guest expectations.
• Capable of managing teams of 30–60+, including servers, hosts, bussers, and bar staff.
• Confident in executing wine service, tableside presentations, and high-touch guest interactions.
• Must possess the stamina and strength to uphold Golden Steer standards — including the ability to remain on your feet for extended periods (8+ hours) and comfortably lift up to 50 pounds when supporting daily operations and service flow.
• Ability to walk, bend, reach, and climb stairs as necessary.

Business & Financial Acumen

• Strong background in P&L oversight, labor cost control, and inventory systems (e.g., Toast, Excel, and other inventory management tools).
• Assists GM with sales reporting, forecasting, and vendor partnerships.
• Knowledgeable in NYC DOH regulations and committed to achieving and maintaining A-grade inspections.
• Experience in menu engineering and promotional strategy in collaboration with culinary leadership.
• Analyzes guest feedback and service data to improve operations and enhance the guest experience.

Guest Relations & Hospitality

• Embodies our core value: “Where Going the Extra Mile is the Minimum Bet.”
• Ensures every table receives thoughtful, timely service and meaningful engagement.
• Responds to guest concerns with grace and urgency, reinforcing our commitment to service recovery.
• Builds rapport with regulars and VIPs, personalizing service to create lasting memories.
• Maintains a consistent and present floor presence during peak hours, balancing administrative work with live operational support.

Staff Leadership & Development

• Leads hiring, training, coaching, and performance management of FOH staff.
• Conducts pre-shift meetings and leads ongoing education to support our core value of “1% Better Every Day.”
• Encourages open communication, accountability, and cross-department collaboration.
• Recognizes top performers and fosters a respectful, high-achievement work environment.
• Skilled in conflict resolution, succession planning, and team development.
• Experienced working in both union and non-union settings.

Bar Management Expectations

• Oversees bar operations including inventory control, compliance, staff scheduling, and product quality.
• Partners with bartenders to elevate service and ensure alignment with restaurant standards.
• Maintains financial oversight and enforces local laws and safety regulations related to alcohol service.

Key Traits and Competencies

• Refined Hospitality – Polished, professional demeanor; anticipates guest needs and exceeds expectations.
• New York Toughness – Thick-skinned, assertive, and thrives under pressure; confident managing demanding clientele.
• Leadership Presence – Commands respect without ego; leads with integrity, fairness, and empathy.
• Detail-Oriented – Sharp focus on service flow, cleanliness, timing, and table touchpoints.
• Service-Driven – Believes hospitality is personal; encourages storytelling, engagement, and loyalty.
• Team-Oriented – Empowers team, listens actively, and fosters a collaborative work culture.
• Adaptable & Flexible – Can pivot quickly for last-minute VIPs, staff shortages, or changes in volume.

Local Advantage

• Strong understanding of NYC clientele and expectations.
• Based in or near the five boroughs, with flexible availability for evenings, weekends, and holidays.

Cultural Fit: Living Our Core Values

• Hospitality Rooted in Tradition – You understand that every gesture, every word, and every plate reflects our legacy. You lead by example to deliver consistently excellent experiences.
• Continuous Growth – You embrace feedback and innovation, leading yourself and your team to improve by at least 1% every day.
• People First – You treat every interaction—guest or team—with care, empathy, and respect. As we say: “Only people make people happy.”

*We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We are committed to cultivating a diverse and inclusive workplace where everyone feels valued and respected.