Host

• The Royalton Park Avenue
• Recreation Bar

With multiple locations throughout New York City in some of Manhattan's trendiest neighborhoods, we are looking for energetic Hosts with a positive attitude to join their Crew!

What You’ll Do

• Guest Engagement: Welcome guests with a smile and set the tone for their Catria Cucina & Bar experience.
• Outstanding Hospitality: As a Host, you will be the first face our guests see when they are welcomed into the restaurant.
• Commitment to Quality Service: Ensure timely, efficient, and above all, a memorable experience. From taking answering the phone in a professional manner to escorting guests to their tables, you will be making a great first impression.
• Teamwork: Collaborate with the kitchen and dining room teams to keep service flowing smoothly – it’s all about creating a seamless experience.
• Attention to Detail: Keep your station clean, organized, and stocked – because great service starts with great preparation.
• Impactful Impressions: The Host is responsible for managing reservations, providing a warm welcome, guiding guests to their table, providing intro to the menu and server, and offering a genuine farewell and thank you.

Job Description:

• Complete opening side work checklist for shift daily
• Answer guest phone calls and provide friendly, knowledgeable assistance to guest questions
• Call to confirm reservations, as applicable, prior to each shift
• Make reservations for guests, offering alternatives when the desired slot is not available
• Manage flow of reservations for each shift to ensure optimal seating pattern and service
• Ensure dining room is properly set for guests prior to service
• Set host stand for service, ensuring all resources (paper, pens, business cards, etc.) are stocked
• Ensure VIP’s are recognized by name, seated appropriately at designated VIP tables; Ensure VIP guests are communicated to Manager on Duty, Chef, and Server when seated.
• Maintain cleanliness of entrance and other waiting areas throughout shift by sweeping, cleaning windows and doors, arranging chairs, etc.
• Ensure servers are seated as equitably as possible throughout the shift
• Complete closing side work checklist for shift daily 
• Maintain sanitation to Department of Health standards; Keep work area clean and organized 
• Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations
• Maintain general knowledge of restaurant, location, transportation, Management team, etc.
• Complete other duties as assigned by Management

Other Requirements:

• Able to lift 30+ pounds
• Fluent in both written and spoken English
• Maintain friendly, helpful, and positive attitude at all times
• Polished personal presentation; Grooming meets Company standards, as outlined by Employee Handbook
• Communicates information effectively and efficiently
• Ability to comprehend and follow written and verbal direction
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
• Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
• Ability to perform essential job functions under pressure, maintains professionalism when working under stress
• Attends mandatory staff meetings 
• Strict adherence to posted schedule and clock in/out at times
• Must possess a flexible and varied schedule to accommodate business demands, including weekends and Holidays
• Excellent verbal and written communication skills in English
• Excellent verbal communication skills in Spanish is a plus
• Personal appearance and professional dress required

Concrete Hospitality Group is an Equal Opportunity Employers. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, genetic material, national origin, veteran or disability status.