About Chama Mama:
Chama mama is a collection of cozy family restaurants that pays tribute to the Georgian culture and way of life. Our menu is reflective of the diverse influences that have shaped the Georgian nation and is informed by the home-made traditions of an authentically artisanal culture. We proudly subscribe to that most quintessential Georgian proverb: "a guest is a gift from God" and view hospitality as a vocation - not as an industry. We aim to surprise and delight, to connect and enlighten. After all, it's the Georgian way.
General Overview:
The Assistant General Manager (AGM) in a restaurant business holds a senior leadership role, overseeing the entire operation to ensure smooth and efficient functioning.
General Duties & Responsibilities:
- Oversee daily shift operations by coordinating FOH and BOH activities for efficient workflows.
- Engage with guests during service to gather feedback and ensure a positive dining experience.
- Act as the first point of contact for resolving operational challenges or guest concerns during service.
- Assist in the recruitment process by managing trial shifts and providing feedback to the General Manager.
- Onboard new FOH and BOH staff, ensuring they understand service operations and standards.
- Monitor inventory and supply levels during shifts to ensure timely replenishment and minimize waste.
- Conduct inventory counts, verify stock accuracy, and document discrepancies for effective inventory management.
- Provide real-time coaching to FOH staff to enhance performance and address training needs.
- Train FOH staff on upselling techniques, menu knowledge, and guest interaction strategies.
- Analyze shift performance metrics, such as ticket times, guest feedback, and staff productivity, to suggest operational improvements.
- Supervise the on-site execution of events or catering, ensuring seamless collaboration between FOH and BOH teams.
- Ensure compliance with health, safety, and DOH standards during operating hours.
- Promote events, specials, and loyalty programs on-site to support marketing efforts.
Qualifications
- Education: A bachelor's degree in a relevant field such as business administration, management, or a related discipline is often preferred. Some organizations may require an advanced degree (e.g., MBA) for higher-level positions.
- Extensive Experience: Several years of relevant managerial experience, typically including a proven track record of success in increasingly responsible roles. The exact number of years may vary depending on the industry and the level of the general manager position.
- Leadership Skills: Strong leadership abilities, including the capacity to lead and inspire teams, make strategic decisions, and manage day-to-day operations effectively.
- Financial Acumen: Proficiency in financial management, including budgeting, forecasting, and financial analysis. General managers are often responsible for the financial performance and profitability of their operations.
- Communication Skills: Excellent communication skills, both written and verbal, to effectively interact with employees, customers, suppliers, and senior management.
- Industry Knowledge: A deep understanding of the specific industry and market dynamics relevant to the organization's operations in New York City. This includes knowledge of local regulations, market trends, and competition.
Chama Mama is an equal opportunity employer. We embrace diversity and are committed to providing equal employment opportunities to all qualified applicants, regardless of race, national origin, age, sex, religion, disability, marital status, veteran status, or any other protected status under local, state, or federal law. This policy extends to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.
