Required Years of Experience
2 years
Job Details
- Responsible for greeting incoming and departing guests.
- Answers incoming calls to the restaurant and provides appropriate service.
- Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests, if appropriate.
- Demonstrates problem resolution with customer relations and escalates communication to Management as needed.
- Works as a team with other Hosts, Servers, Bartenders, and support staff to ensure steps of service are met at all times.
- Creates memorable experience to build repeat business.
- Performs other duties as assigned.
Physical Demands
The employee must occasionally lift and/or move up to 25 pounds and occasionally push and/or pull up to 50 pounds. The employee will spend over 4 hours daily standing or walking.
Required Education and Experience
- Prior knowledge/use of Resy preferred.
- Minimum one (1) to two (2) years prior experience in client-facing role.
- Strengths must include multi-tasking, problem resolution, and customer relations.
- Must have excellent written and verbal communication skills.
- Must be a team player with a strong work ethic.
- Exceptional hospitality/guest relations.
Compensation Details
Compensation: Hourly ($17.00 - $20.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance
Required Skills
Customer Service
Customer Service Orientation
Greeting Guests
Problem Resolution
Adaptability
Answering Incoming Calls
Conflict Resolution
Communication
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Italian
Casual Dining, Upscale Casual
Part of Amici Hospitality
SINCE OPENING IN 2007 OSTERIA HAS BECOME ONE OF THE COUNTRY’S MOST CRITICALLY ACCLAIMED ITALIAN RESTAURANTS, EARNING CHEF JEFF MICHAUD THE 2010 JAMES BEARD FOUNDATION AWARD FOR “BEST CHEF: MID-ATLANTIC” FOR HIS WORK HELMING THE KITCHEN.
SIGNATURE DISHES INCLUDE CHICKEN LIVER RIGATONI WITH CIPOLLINI ONIONS AND SAGE; THE LOMBARDA PIZZE WITH BAKED EGG, BITTO CHEESE, MOZZARELLA AND COTECHINO SAUSAGE; AND THE HOUSE-AGED RIB-EYE “FIORENTINA” FOR TWO. COMPLEMENTING THIS MENU IS A FINE SELECTION OF WINE, HANDCRAFTED COCKTAILS AND CRAFT BEER.
CLASSICALLY DESIGNED TO HAVE A WARM, EVOCATIVE AESTHETIC IN AN INDUSTRIAL SETTING, OSTERIA’S SPACIOUS DINING ROOM, GLASS-ENCLOSED PATIO AND PRIVATE DINING ROOMS—INCLUDING A CHEF’S TABLE—MAKE IT THE PERFECT PLACE FOR OCCASIONS OF ALL SCOPES AND SIZES, WHETHER IT’S A QUIET NIGHT OUT WITH FRIENDS AND FAMILY, OR A BOISTEROUS CELEBRATION WITH DOZENS OF GUESTS.
