Hospitality Manager

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Hospitality Manager to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Our focus at Pineapple and Pearls is to create an exciting and enjoyable experience for our guests each night. We want to take all the fun and fancy aspects of "fine dining" and shed all the awkwardness and stuffiness that, unfortunately, often accompanies it.

And just in case you haven't heard of us, some of our accomplishments in our first year of operating (to gloat a little) are listed below:

• 2 Michelin Stars in 2017, 2018
• AAA Five Diamond Award 2018
• 4 stars Washington Post Fall Dining Guide 2016
• #1 in Washingtonian Top 100 restaurants 2017

Some Things to Know About Us:

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

• 100% Company-paid medical benefits
• 100% Company-paid dental benefits
• Average 45-50 hour work-week for salaried employees
• Unlimited Paid Time-off Policy for salaried employees
• Parental Leave Plan
• 401K plan
• Complimentary gym membership
• Employee Assistance Program (covers mental health services, legal services, and additional support)
• Life insurance
• Critical illness insurance
• Personal Financial Advisor services
• Somm Certification Reimbursements
• WMATA SmartBenefits program
• Most major holidays off
• Access to our Vision benefit program
• Unlimited high fives!

Qualifications and skills: 

Our ideal candidate will be hospitality-focused with a background in service. They will be dependable, motivated to learn, committed to working as a team member, possess excellent communication skills, and will be willing and able to provide our guests with authentically warm service each night. 

If you have the background and love making people happy, we’d like to hear from you. Please apply with your resume and cover letter highlighting your background and noting why you are interested in joining our team.

Hospitality Managers have a vast wide range of responsibilities, including setting up and preparing the dining room(s) prior to service, handling reservations, welcoming and greeting customers, and coordinating the work of the service staff. Candidates should be comfortable in a fine dining environment and possess a strong knowledge of food and wine.

Responsibilities include but are not limited to:

Creating culture

• Make sure everyone is having fun! When staff are having a good time, it’s much more likely that our guests are having a good time.  

• Ensuring that restaurant standards are met consistently and sets the example for the staff to follow.

Service

• As the guest’s first point of contact, the hospitality manager plays a key role in ensuring that their initial impression of RRG is a positive one. 
• Be present for the staff, maintain a sense of awareness on the floor at all times, and be prepared to “put out fires” as they appear.
• Be an open form of communication between the BOH and FOH when necessary.
• Communicate with the BOH and FOH team to make sure all menus are up to date and printed for service.
• Exemplify hospitality to all of our guests and staff. Lead by example with this so that staff sees a model to look to.
• Get to know the regulars, friends of the house, investors, and industry guests who frequent Rose’s.  
• Fill the gaps as they appear/be a team player. Assist the staff during service in order to fulfill the needs of our guests.

Guest relations

• Go the extra mile with hospitality. 
• Improve standards of the guest experience, ensuring that our bar is always set high and that our goal is to exceed expectations. 

Communications

• Internal email communications and MOD log.
• Effective and professional in a timely manner
• These resources should be utilized by leadership to offer a greater scope and information company-wide
• Distribute information to staff and managers on behalf of the leadership
• Keep an eye on announcements/information that should be shared company-wide or to larger groupings than just FOH.  Bolstering transparency as appropriate.

Training

• Provide staff with all of the necessary tools for success when it comes to training materials and information sheets.  This is as broad as new hire packets/training schedules for new employees, and as specific as spec sheets emailed out for a new menu item or wine.

Day-to-day

• Respond in a timely manner to all emails and voicemails.  Those that are for other members of the team should be emailed to them as soon as possible.
• Assist General Manager in all projects that may be presented.
• Map out the evening’s service before the Pre-shift meeting.  This includes the server floor plan, reservations, things to go over at line up, and other special nightly notes.
• Assist with ordering when needed by the restaurant.
• Expected to work varying hours, schedules, and days of the week, this includes and is not limited to closing shifts and working service.
• Must be able to lift up to 40 pounds and be on your feet for extended amounts of time.