General Manager

General Manager of Urban Cowboy Lodge & Resort

Urban Cowboy Lodge is looking for a General Manager. The Urban Cowboy Lodge & Resort (“The Lodge”) is renowned for its singular hospitality, beautiful setting and luxe amenities.  Over the past year, The Lodge has expanded with the addition of its neighbor —evolving beyond a boutique hotel into a true lodge and resort, rooted in the storied tradition of the Catskills.  With our setting, staff and amenities, we want to be the first destination for all that want to call the wilderness home whether for work or play! 

The Lodge is a special place.  On its 200 acres of wilderness you will find an expansive nature and when at work, an environment of nurture. Our culture is genuine. The aesthetic is uniquely rustic.  It is detailed, but casual and presented effortlessly. That is the ‘casual-luxe’ we are known for here in the mountains.  It is an ideal place to both live and work. Urban Cowboy Lodge is truly a place where people arrive as strangers [and] leave as friends in both work and play.

We are a group of dedicated and passionate professionals looking to deliver the best hospitality experience not just in the Catskills, but beyond.  We take what we do seriously and have fun doing it.  We need someone to uphold our exceptional brand of service as well as develop and grow it.  This person will be a leader and collaborator.  The Lodge & Resort is multifaceted and dynamic. It consists of daily services, numerous programs and multiple outlets serving transient hotel guests, restaurant diners, bar drinkers, weddings, corporate events and of course, neighbors.  Your leadership and skill will be on display daily and your means to reach the guest will be many. 

 OVERVIEW:

The General Manager will divide their time between: Operations & Hotel Leadership to include daily oversight of the guest journey and experience, hotel communications, staff development, r programs and departments (30%); Administrative duties to include development and creation of materials, documents and reports pertaining to service, standards, procedures of the Hotel, monitoring expenses and inventory in order to meet brand standards and financial goals (30%);  Manager on Duty (MOD) responsibility such as executing and/or leading daily services, events or groups (30%)

REPORTS TO:

Director of Operations

WORKS ALONGSIDE:

Executive Chef,  Guest Service Manager, Food & Beverage Manager,  Housekeeping Manager and Facilities & Maintenance Manager and of course, our incredible staff! 

SALARY + COMPENSATION:

• Base salary of $85,000 - $100,000 annually, paid weekly (subject to taxes and other withholdings).
• Opportunity for performance based incentive pay
• Subsidized benefits up to 75% for basic Health, Vision, and Dental Insurance (available first 15th of the month from start date).
• Additional benefits: 10 days PTO, 5 sick days, 5 Friends & Family discounted rates of $149/night for suites and $99/night for standard rooms (based on availability) annually, 2 Full Room, Food & Beverage Comps (based on availability) 
• Employee housing available as alternative compensation
• Discounts & Reciprocatives at Urban Cowboy Hotels & Dovetail & Co. Hotels 
• This is an exempt position.

RESPONSIBILITIES:

Operations & Hotel Leadership

• Ensuring superior hospitality through daily oversight of all departments and programs their communication, collateral, standards and procedures 
• Leading the Hotel Team actively during services and events
• Assisting departmental leaders in their leadership of their teams 
• Facilitating interdepartmental communication and collaboration 
• Developing staff and leadership through active training and through example
• Training and educating staff on a regular basis 
• Maintaining all hotel spaces in conjunction with Departmental Leaders and general staff  according to any relevant state, local or federal statutes pertaining sanitation, labor or workplace safety as well as hotel & brand standards 
• Capable of overseeing daily operations across all departments (restaurant, front desk, housekeeping, events)
• Functions as a support/backup across all roles and departments
• Is guest experience & team culture focused

Administration

• Develop and maintain,  in collaboration with Hotel Leadership, comprehensive Points of Service (POS) & Standard Operating Procedures (SOPs), and guest/hotel collateral
• Support hotel team by assisting with scheduling, inventory management and resolving operational issues within the Food & Beverage Department
• Collaborate in the creation of comprehensive training & educational materials, systems & tools and/or means for Food & Beverage and hotel overall
• Collaborate with other department leadership to ensure alignment on hotel goals 
• Maintain all hotel equipment, particularly utilized by Food & Beverage to hotel standards of sanitation, organization and cleanliness 
• Monitor expenses of the guest service department to ensure budgetary and financial   goals are met and assist other hotel leaders in their efforts 
• Assist in the creation of events materials ensuring smooth operations, consistency and exceptional service
• Execute reports, projects or programs as necessary for hotel leadership and stakeholders

Manager on Duty (MOD) 

• Manage Hotel Floor ensuring smooth operations, consistent execution and exceptional guest service when on hotel property
• Assist in the execution of Events ensuring smooth operations, consistency  and exceptional service
• Support the Hotel team by assisting with all daily services and in all outlets as required or regularly scheduled
• Optimize team performance through active leadership on the floor during specific  service periods and general hotel service 
• Work to ensure consistent execution of points of service in daily operation
• Problem solve in real time to ensure guest satisfaction and maintain hotel reputation
• Address all issues, concerns, questions and comments communicated in a timely and helpful manner 
• Develop relationships with vendors, makers, producers, neighbors and guests to enhance experience of hotel hospitality

Work Requirements & Expectations

• Minimum of 45-55 hours per week of onsite work
• 3-5 Floor Manager and/or Hotel shifts per week
• Availability during weekends, nights, and holidays is essential for operational needs
• Ability to work in indoor & outdoor environments and varying weather conditions
• Physical demands include standing and/or moving for long periods, climbing stairs, and light to medium lifting

Additional Requirements

• Strong organizational and administrative skills 
• Ability to manage a diverse staff of varying skill set levels and experience
• Food  & Beverage experience as manager and leader
• 3 years of minimum experience as a hotel manager and leader
• Creative capacity with an eye for details and design strongly preferred
• Excellent communication and interpersonal skills to effectively collaborate with guests,  clients, vendors and staff.
• Financial literacy strongly preferred; can read P&L statements; follow and create budgets; monitor expenses and inventory; create and cost recipes
• Experience with Hotel Systems. We use Toast for POS, MEWS for PMS and Tripleseat, Strong Google Workspace knowledge and experience
• Ability to handle multiple responsibilities simultaneously, ensuring high standards of service in both event coordination and hospitality management.
• Ability and willingness to cross train in the hotel to ensure coverage and cohesion across all areas of the property
• Spanish Language skills are always helpful

DISCLAIMER:

This job description outlines the primary responsibilities and expectations for the Events Coordinator role, but is not exhaustive. Duties, responsibilities, and expectations may change or be added based on business needs. Title may be adjusted or altered.