Service Manager

Position Overview:
We’re looking for a driven, detail-oriented Service Manager to help lead daily FOH operations and uphold our high standards of hospitality. This role is ideal for someone with strong leadership instincts who thrives in a fast-paced, guest-first environment and is passionate about building great teams and great experiences.

Key Responsibilities:

• Service Execution & Floor Presence:
  Act as a hands-on leader during service, ensuring smooth flow, table pacing, and exceptional guest experiences at every turn.

• Team Development & Supervision:
  Support the onboarding, training, and ongoing development of the FOH team; provide real-time coaching and uphold performance expectations.

• Standards & Consistency:
  Maintain consistency in service standards, steps of service, and brand voice across all shifts; support pre-shift meetings and service notes.

• Problem Solving & Guest Recovery:
  Manage guest concerns with professionalism and urgency; support staff in resolving service issues with care and tact.

• Operational Support:
  Assist in scheduling, labor tracking, inventory oversight, and coordination with BOH, events, and management teams to ensure operational excellence.

Qualifications:

• 2–3 years of experience in FOH management or supervisory roles, ideally in high-volume, upscale dining

• Strong leadership, communication, and floor management skills

• Passion for hospitality and team culture

• Ability to multitask and remain composed in high-pressure situations

• Experience with POS systems (Toast preferred) and reservation platforms (SevenRooms/OpenTable)

• Flexible availability including nights, weekends, and holidays