Maitre D

Position Overview:
We are seeking a poised, polished, and personable Maître D’ to be the face of our dining room. This role is ideal for someone who thrives in a high-energy environment and can manage guest flow with grace, professionalism, and genuine warmth. The Maître D’ plays a critical role in setting the tone of the guest experience from the moment they walk through the door.

Key Responsibilities:

• Guest Welcome & Experience:
  Greet and seat guests with enthusiasm and professionalism; manage first and lasting impressions with intention and care.

• Reservation & Floor Management:
  Oversee nightly seating charts and guest flow using reservation platforms (e.g., Open Table); accommodate VIPs, special requests, and walk-ins strategically.

• Communication & Coordination:
  Act as the communication bridge between hosts, servers, management, and the kitchen; ensure smooth transitions and consistent pacing throughout service.

• Brand Representation:
  Uphold the spirit and energy of Capon’s Chophouse through confident, approachable service; build guest relationships and encourage repeat visits.

• Problem Solving:
  Handle guest concerns or issues with urgency, empathy, and discretion.

Qualifications:

• 2+ years of experience as a Maître D’, host manager, or similar guest-facing role in a high-volume, upscale restaurant

• Exceptional interpersonal and communication skills

• Experience with Resy or other reservation systems

• Professional demeanor and polished appearance

• Natural ability to multitask and remain calm under pressure

• Flexible availability, including nights, weekends, and holidays