Waiter / Waitress

Front-of-House Manager / Lead Server (Bilingual)

Ponce Restaurant · Chicago, IL

About Ponce

Ponce Restaurant brings the spirit of Puerto Rico to Chicago with bold flavors, live energy, and genuine hospitality. Our team is small, tight-knit, and obsessed with giving every guest a “welcome home” experience.

The Role

We need a hands-on Front-of-House Manager who is equally comfortable running the floor and carrying a tray. You’ll set the tone for service, coach a small staff, jump on tables during peak rush, and make sure every plate and smile hits the dining room on time—always in both Spanish and English.

What You’ll Do

• Lead each shift: assign sections, run pre-shift, and keep covers moving.

• Serve when needed: greet, take orders, upsell specials, and close checks.

• Guest experience: resolve issues on the spot, comp when it’s right, and turn first-timers into regulars.

• Team coaching: train new servers, track side-work, and model “hospitality first” standards.

• FOH admin: end-of-day cash-outs, light scheduling, and daily sales recap to management.

• Floor standards: keep the dining room spotless and in compliance with health rules.

What We’re Looking For

• Bilingual Spanish / English (fluent conversational).

• 2+ years in full-service dining and at least 6 months in a shift-lead or key-holder role.

• High-energy, people-first attitude; calm under Saturday-night pressure.

• Solid POS skills and basic cash-handling / tip-pool know-how.

• Flexible schedule—nights, weekends, and occasional festivals or off-site events.

What You’ll Get

• Competitive hourly + tips and a leadership stipend.

• Employee meals and family discount.

• Genuine opportunity to grow into an AGM role as we expand.

• A crew that treats coworkers like familia and guests like honored friends.