Position Purpose: This person is responsible for welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.
Key Responsibilities/Accountabilities:
- Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed.
- Promote teamwork and quality service through daily communication and coordination with other co-workers and
- Answer phones and provide guests with requested information and arrange
- If asked, routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables areclean, door glass has no fingerprints and there are no pieces of trash or paper on the floors,
- May be asked to handle guest complaints and special
- If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet,issue items to guests based on ticket with a
- May assist with other duties as assigned by restaurant
- Follow opening and closing
- Always maintain professional demeanor with all
- Assist staff with any aspect of service steps to satisfy the guests such as: food
- Be accessible to all staff and guests to answer any guest and reservation related
- Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.
Minimal Essential Requirements:
- The ability to work as part of a team, and personal
- Very basic food handling, preparation, and cleaning skills are
- Ability to communicate and understand direction in English to ensure safety in the Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Time management and ability to work under pressure to manage high volume of
- Active listening and learning
- Reading and speaking comprehension
- Discipline to follow set
- Ability to lift up to
ADA: Palladino's Steak & Seafood will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
