Position Purpose: This person is responsible for creating positive guest interactions while serving them in a friendly and efficientmanner to create an exceptional dining experience.
Key Responsibilities/Accountabilities:
- Greet all guests and explain our menus and
- Take beverage and food orders in a prompt and professional
- Serve beverages and food to
- Clear and clean tables in a prompt and efficient manner
- Perform side-work, and any other service opening or service closing duties as
- Ensure that wait staff stations are clean and maintained throughout the
- Alert Management of any service, guest and/or safety issues
- Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
- Receive and process guest’s payments when closing the
- Assist with other service-related duties assigned by
- Follow service opening and service closing procedures before and after the service.
- Always maintain professional demeanor with all
- Assist staff with any aspect of service steps to satisfy the guests such as: food
- Be accessible to all staff and guests to answer any service and beverage related
- Follow service steps based on our training manual and assist in communicating same to all staff who handle or serve food and beverages.
- Collect contact tracing from table and return to
- Prompt guests to wear mask if they stand up from the tables to walk around or use
- Maintain expertise on food menu, wine menu, cocktail Attend continued education classes when provided.
- Be an expert on our brand and
Minimal Essential Requirements:
- Ability to communicate and understand direction in English to ensure safety in the Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Ability to multitask and work in a fast-paced
- Flexible schedule
- Detail oriented.
- The ability to work as part of a team, and personal
- Very basic food handling, preparation, and cleaning skills are
- Time management and ability to work under pressure to manage high volume of
- Discipline to follow set
- Ability to lift up to
ADA: Palladino's Steak & Seafood will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
