General Manager

Role: General Manager, Little Ned

Reports to: Director of Food & Beverage

Who We Are… 

Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.

The Property…

Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style. 

At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, restaurant, lounge, and nightly live entertainment.

The Little Ned Space…

Step through the doors of The Ned NoMad and into a bygone era at Little Ned. This glamorous cocktail bar channels the opulence of the 1920s with plush, patterned booths reminiscent of a grand banking hall (a nod to the building's past life). Climb the stairs to the mezzanine level and settle into a cozy club chair, where you'll be rewarded with stunning views of the iconic Empire State Building. Expertly crafted classic cocktails take center stage here, alongside a menu of delectable bar bites. Indulge in decadent options like caviar and steak tartare or opt for something more casual like a juicy burger or a fresh salad. Little Ned promises an evening of sophisticated comfort and timeless elegance, perfect for a romantic rendezvous or a night out with friends

Key Responsibilities:

• Lead the outlet management teams in the Little Ned Spaces, holding them accountable for all aspects of performance — commercial, operational, guest experience, and team development.
• Oversee a commercially driven restaurant and bar team, coaching the Bar Manager and broader team toward high performance and continuous improvement.
• Ensure the delivery of exceptional food and beverage offerings with unmatched hospitality for every guest.
• Collaborate with the Head of Bars and Food & Beverage Director to set and manage annual departmental budgets.
• Monitor Food & Beverage P&Ls, take a holistic view of operations, and support management teams in identifying areas for financial improvement and implementing solutions.
• Partner with F&B senior leadership on departmental strategy, always seeking opportunities to grow revenue, enhance customer satisfaction, and optimize operational performance.
• Ensure full compliance with all venue regulations, including health and safety standards.
• Foster a high-performing culture through strong leadership, accountable management, ongoing feedback, open communication, and effective team engagement initiatives.

Requirements:

• Proven experience as a leader in food and beverage
• You’ll have a commercial mindset and a proven track record of delivering exceptional guest experiences whilst exceeding targets
• Impeccable leadership skills with the ability to motivate, inspire, and develop teams at all levels
• Excellent communication and interpersonal skills, able to switch between inspiring teams or representing your department to the executive team
• Rapport building skills are essential for working in our spaces, every guest is a loyal member or a potential new member, so every interaction needs to be exceptional and memorable.

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 20 to 60 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to use step ladder

Work Perks… 

• Comprehensive medical, dental, and vision coverage, along with company-paid life insurance, short-term, and long-term disability benefits.
• 401k company match.
• Generous vacation, PTO, and holiday allowances.
• Career development opportunities and access to industry-leading training.
• Employee referral bonuses, competitive compensation, and more.
• Complimentary stays and discounted family rates to experience The Ned as our guests do.

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.