Bakery Shop Manager

Birley Bakery is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private members’ clubs 5 Hertford Street and Oswald’s in London.

Opening summer 2025, Birley Bakery will be located on the Upper East Side’s Madison Avenue, and aims to create a warm and welcoming environment, inspired by the classic concept of Boulangerie-Patisserie. We will fulfil the need of every household craving exceptional quality, by delivering simple yet elegantly crafted bread, pastries and desserts. 

POSITION SUMMARY

The Shop Manager is responsible for overseeing daily operations in the Birley Bakery, ensuring operational efficiency while maintaining a high standard of food and drink quality and customer service. The Shop Manager is responsible for supporting, managing and developing all team members to deliver exceptional service and exceed business goals.  Willing to execute proprietors vision and personify brand.

ESSENTIAL DUTIES & RESPONSIBILITIES

Operations

• Responsible for helping to open, staff and create systems for new project
• Works closely with Operations Director and Group Executive Pastry Chef to ensure operational success
• Responsible for the day-to-day operations of the shop, ensures excellent maintenance, organization and cleanliness of service and back-of-house areas at all times.
• Reports and addresses any observed operational or service issues in a timely and proactive manner.
• Ensures that operational and training standards are consistently followed and sustained by the entire team.
• Facilitates effective and timely communication between all shop employees and serves as the point of contact between the shop and broader leadership team.
• Addresses all guest and employee concerns, working with the necessary internal resources to ensure a timely and satisfactory resolution.
• Maintains excellent communication with the Executive Pastry Chef and Head Baker (located in offsite production facility) to review any special requests or orders.
• Ensures compliance with all Federal, States and local laws and regulations, including labor requirements; health, safety and hygiene protocols; and Company policies.
• Creates and maintains operational and training materials and SOP’s. Ensures team members are knowledgeable and properly trained on all processes.
• Oversees completion of daily opening and closing checklists, inventory procedures (i.e. FIFO), and deep cleaning tasks. Ensures required reporting is completed on a daily basis, including operational recaps, waste and temperature logs, etc.
• Oversees all menu changes, ensuring they are properly implemented, including any menu descriptions or staff training, menu reprinting, adjustment to SOPs, and updated in POS systems and inventory logs.

Business & Financial

• Maintains accountability for the shop’s P&L reporting and achievement of financial targets including revenue, food and beverage cost of goods, waste, controllable costs, labor, and other costs. Continually monitors and takes proactive action to minimize variance between targeted vs actual financials.
• Tracks sales against budget, proposing and executing strategies to drive sales.
• Manages and track voids, discounts and monitors for any financials inconsistencies.
• Conducts sales forecasts and determines weekly team schedules to ensure adequate staffing levels to meet business needs and deliver a consistent, exceptional service experience while remaining fiscal responsibility to budget.
• Monitors and maintains inventory and replenishes stock orders as needed. Adjusts par levels according to business forecast to mitigate waste and shortages.

Leadership

• Promotes a positive and collaborative team spirit, building good morale and trust among the team through hands-on leadership.
• Supervises staff, ensuring that correct procedures, steps of service, conduct and grooming policies are followed.
• Ensures that all team members are knowledgeable about Company history, food and beverage products, standards of service, hygiene and safety protocols.
• Responsible for hiring, onboarding and training all new employees in standards, policies and procedures for the shop.
• Responsible for managing performance of team members by providing continuous feedback (recognition, coaching or documenting infractions when necessary).
• Maintains a strong understanding of company background, core values and philosophy.
• Attends and participates in meetings or training sessions as required by the Company or leadership.

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS)

• Minimum 3 years’ prior experience overseeing F&B operations in the luxury space. General Manager or Owner.
• Polished, articulate and able to communicate and personify company.
• Experience managing daily operations, sales, budgeting, expense management, inventory, labor costing, staffing and P&L management.
• Practical knowledge of the job duties of all supervised employees.
• Must be organized, self-motivated and proactive, with strong attention to detail.
• Owners mindset.
• Excellent communications skills.
• Strong leadership skills.
• Proficient in a variety of technology systems, including Microsoft Office suite, food and beverage POS platforms, and business analysis programs.
• Current NYC Food Protection Certificate.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to be flexible with job demands and open-minded when being asked to complete tasks.
• Ability to operate and use all equipment necessary to run the shop.
• Ability to operate with grace under pressure.
• Ability to work onsite at varied hours/days, based on business needs and hours of operation, which may include early mornings, evenings, weekends and holidays.
• Ability to stand for up to 8-10 hours a day.
• Willingness to maintain a clean, healthy, and safe working environment.
• Ability to work independently, with minimal supervision.
• On occasion, may be required to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend, ascend and descend stairs; reach and grab objects.

EEO STATEMENT                                           

Birley Bakery is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.