Service Manager

Roman's, a neighborhood Italian restaurant in Fort Greene, seeks a Service Manager! 

What we offer:

• Competitive salary 
• Subsidized medical, dental, and vision insurance at 90 days
• Industry-leading paid time off plans + paid family leave
• 401k plan access beginning at hire
• Monthly internal dining stipend 
• Annual education allowance to support your professional growth
• Access to our Employee Emergency Assistance Program for added support

Responsibilities include:

• In partnership with the management team and Director of Restaurant Operations, develop business strategies and plans that ensure alignment with short- and long-term objectives and translate those strategies into actionable goals for performance, growth, and annual operational planning
• Lead and manage 5 services per week ensuring our standards are upheld
• Manage the ordering of supplies such as paper goods, bar supplies, and non-alcoholic beverages
• Work as part of the FOH management team to operate in accordance with achieving budgeted sales and operating costs, including actively engaging with monthly P&L statements and other financial tools to understand, and impact, sales and cost trends by:
• Organizing and monitoring workflow and productivity in accordance with business demand to achieve budgeted labor costs, including managing timecards, punch change requests, and time off requests
• Work as part of the management team to:
• Develop and implement systems and processes that are effective, efficient, and compliant with all laws, regulations, and internal policies
• Continuously recruit top talent to build an agile, diverse, and committed team, including identifying opportunities for cross-training and trailing candidates to evaluate their competency and skill level
• Teach, train, and mentor, including identifying opportunities for cross-training and advancement, to foster the conditions for success on team and individual levels
• Resolve conflict and employee performance issues through mediation, coaching and counseling, and progressive discipline
• Manage with empathy and integrity and ensure strong, respectful, productive communication across all teams
• Participate in regularly scheduled meetings regarding the overall strategy and success of the business, including quarterly financials meetings and HR trainings
• Work with the Director of Operations to establish and achieve clear individual performance goals

Successful candidates will:

• Have 3+ years of progressive dining room experience with foundational beverage and service knowledge and a commitment to deepening that knowledge base
• Be oriented towards collaboration
• Be friendly, organized, focused, energetic, and communicative
• Be adept at conflict resolution and constructive feedback

The Marlow Collective is a values-driven organization working to advance a more equitable and sustainable food system for all. We are committed to providing caring, respectful workplaces, sourcing seasonally, locally, and organically building supportive partnerships with our farmers and producers, and creating meaningful experiences that celebrate and connect the communities we serve. We prioritize diversity in hiring and advancement and a culture of inclusion and belonging.

While performing the duties of the job, a Service Manager is regularly required to stand and walk; reach with hands and arms; talk and hear; climb, balance, stoop, kneel, and crouch. They must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.