Bar Manager

Job Summary:

The Bar Manager is a dynamic hospitality professional responsible for all aspects of the customer experience at COQODAQ, with a special focus on operating the bar programs and training the bar teams. They are involved in service, interacting positively with customers and promoting services, as well as leading all team members in running an efficient and profitable operation, developing the beverage menus, managing day-to-day bar operations, maintaining high bar and service standards and conditions, and fostering a positive environment.

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

Hospitality:

• Promotes the core values and culture of COQODAQ, including but not limited to excellence in food and beverage, service, and hospitality. 
• Liaises between the FOH and culinary team during service. 
• Provides and oversees the service for all VIP customers when on property.
• Develops positive customer relationships and addresses customer service needs. Responds to customer feedback as needed. 

Operations:

• Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc. 
• Manages hourly employees in their daily responsibilities at COQODAQ, providing clear, effective direction. 
• Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed. 
• Performs all back office POS functions including employee profile and menu creation. 
• Plans, executes and communicates all promotions and company information effectively and efficiently.
• Conducts Department of Health (“DOH”) walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately.
• Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.
• Ensures that all team members are educated on our products and services. Develop and execute regular educational programs and training on cocktails, spirits, and beer for the service team.
• Ensures that all COQODAQ drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.
• Participates in community events and helps to ensure corporate social responsibility goals of the company are met.

Bar Program:

• Manages and collaborates with the Head Bartender to develop and drive all aspects of a seasonally rotating cocktail menu, including staff training and menu updates, at the direction of the Principal Bartender. 
• Proactively maintain a comprehensive and orderly spirits list and an evergreen database of COQODAQ cocktails including recipes and costing.
• Expand our contract offerings in order to effectively drive sales in conversation with the Principal Bartender.
• Develop, implement, and drive beverage programs and promotions to build repeat customer business, grow word of mouth, and drive sales while effectively controlling costs.
• Develop Steps of Service and Standard Operating Procedures for the bar program in conjunction with the General Manager and Principal Bartender.
• Ensure, and be accountable for, profitability of the store by growing sales and controlling cost of goods.
• Orders products and other supplies to maintain the COQODAQ bar programs, including glassware and bar consumables.
• Oversees all financial operations for the bar program on a daily basis: inventory and EOM COGS reporting, invoice closing and GL management, liaising with the accounting team to troubleshoot AP issues.
• Cultivate positive, professional relations with all beverage vendors.
• Maintain and utilize daily, weekly, quarterly, and annual financial reporting tools as directed by the General Manager and Principal Bartender.
• Ensure proper bar team coverage per the needs of business while maintaining target labor costs.

Staff Management:

• Interviews, hires, trains, supervises, manages, mentors, coaches, counsels, and evaluates hourly COQODAQ employees
• Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions
• Create and maintain restaurant service manuals
• Resolves team member or customer conflicts through COQODAQ complaint handling procedure 
• Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates; Facilitates on-going training and development of current staff; Coach and counsel team members for improved performance, documenting developmental plans as necessary, with the General Managers approval
• Ensures that all team members are educated on Company products and services
• Builds morale and team spirit by fostering a work environment where team members’ input is encouraged

Standards:

• Display knowledge of COQODAQ brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook. 
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.