Who We Are
Stella represents an expression of artistry across the mediums of cuisine, art and design.
Italian for ‘star’, Stella is inspired by the traditions of the traveling hearth of the coastal and
pastoral communities of Southern, Central and Northern Italy, enriched with local California,
seasonal ingredients.
A creative collaboration between restaurateur, Janet Zuccarini, and Executive Chef Rob Gentile,
Stella brings modern twists on age-old Italian culinary traditions to West Hollywood.
The Role
- Handle incoming inquiries and reservations via phone, email, online platforms, or in-person.
- Accurately input and update reservation details in the system.
- Confirm bookings and send detailed confirmations to customers.
- Provide exceptional customer service by understanding customer needs and offering suitable options.
- Answer questions about services, policies, pricing, and availability.
- Resolve customer complaints and escalate issues when necessary.
- Communicate special requests or arrangements to ensure seamless service delivery.
- Update and print daily menus based on input from the kitchen or management team.
- Ensure menus are accurate, properly formatted, and readily available for guests and team members.
Who You Are
The right person for this role has a strong hospitality leadership background and prioritizes both guest and team member experience aligned with our mission of creating transporting experiences. The ideal candidate is equal parts people and process-driven with an aptitude for creating efficiencies at all levels of the business. Preference will be given to those who possess:
- Similar restaurant service experience
- Proficient in full-service restaurant functions
- Strong Communication skills
- Strategic and Innovative Thinker
- Valid California RBS and ServSafe Food Handler Certifications
- Valid First Aid & OSHA Management Training an asset
- Passionate, Positive, and Approachable
What We Offer
As we view all of our team members are an extension of the Gusto 54 family, we are excited to offer a competitive compensation package including:
- A comprehensive health insurance and wellness benefits program
- Discounted dining privileges at all of our restaurants
- Consistent schedule and safe, positive work environment
- Access to regular training and development programming
- Competitive salary
- This role participates in the tip pool.
Gusto 54 is an equal-opportunity employer and encourages a diverse working environment. We prohibit discrimination based on legally protected classes in accordance with applicable laws including ethnic origin, religion/belief, disability, age, sexual orientation and gender identity/gender expression. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
Kindly note, only candidates selected for further consideration will be contacted.
