FOH Supervisor

In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

KEY RESPONSIBILITIES:

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count cash drawers and follow proper daily cash handling procedures

QUALIFICATIONS/SKILLS:

• Great communication skills to communicate effectively with guests and co-workers; bi-lingual skills a plus
• Must have a positive attitude and ethics which support our values and culture
• Must be a strong team player
• Ability to train and coach others

• Minimum of 2 years experience