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Work with other F&B managers and keep them informed of F&B issues as they arise.
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Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
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Coordinate and monitor all phases of Loss Prevention in kitchen areas.
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Prepare and submit required reports in a timely manner.
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Monitor quality of all food product and presentation.
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Assist in preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
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Oversee all aspects of the daily operation of the kitchen and food production areas.
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Respond to guest complaints in a timely manner.
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Ensure compliance with SOP’s in all outlets.
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Ensure compliance with requisition procedures.
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Conduct staff performance reviews in accordance with Highgate Hotel standards.
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Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards.
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Know and enforce all local health department sanitation laws.
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Work with the Executive Chef and the Director of F&B to create and implement menus.
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Design and implement employee cafeteria rotating menu and oversee cafeteria operations.
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Assist in coordinating, supervising and directing the Stewarding Department.
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Assist in computing daily food cost.
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Assist in proper training and direction of departmental assistants in compliance with company standards of quality, specifications, portion control, recipes, employee relations, sanitation, etc.
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Understand daily forecasts and customer counts.
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Coordinate all par stock levels.
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Assess food portion size, visual appeal, taste and temperature of items served.
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Assist in the direction and training of all chefs to ensure adequate operation in all outlets.
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Assist in creating menus for prospective clients.
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Review and approve weekly payroll.
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Check food purchases for proper ordering, quality and price structure.
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Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report.
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Communicate to Engineering any physical maintenance problems.
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Assist catering sales on all special menus and price structures.
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A 2-year, 3-year or 4-year culinary degree and at least 4 years of progressive experience in a hotel or a related field.
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Previous supervisor responsibility is required.
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Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
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Long hours sometimes required.
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Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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Maintain a warm and friendly demeanor at all times.
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Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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Must be able to multitask and prioritize departmental functions to meet deadlines.
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Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
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Attend all hotel required meetings and trainings.
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Participate in M.O.D. coverage as required.
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Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which include wearing nametags.
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Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
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Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
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Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
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Must be able to maintain confidentiality of information.
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Perform other duties as requested by management.