General Manager

Reports to: Owner/Founder

Type: Full-time

About Supermoon Bakehouse

Supermoon Bakehouse is an award-winning, design-forward pastry studio known for boundary-pushing viennoiserie, creative cruffins, and an unforgettable guest experience. We operate on an ethos of craftsmanship, curiosity, and hospitality — and we’re gearing up for multi-location expansion in 2025.

Role Overview

The General Manager is the nerve-center of daily execution, owning Front-of-House (FOH), Back-of-House (BOH), Shipping, and Wholesale operations end-to-end. You’ll translate big-picture strategy into flawless shifts, ensuring every croissant, customer, and package leaves the bakehouse at peak quality. This role is currently focused on our flagship location, with a clear runway to oversee additional sites as we scale later this year.

Key Responsibilities:

FOH & Guest Experience

• Lead, schedule, and develop FOH team (baristas, cashiers, runners) to deliver Supermoon’s signature service

• Monitor service flow, queue times, and merchandising to maximize sales and guest satisfaction

• Resolve guest issues with urgency, empathy, and brand voice

BOH & Production Support

• Partner with Head Chef to balance production capacity with daily/weekly demand

• Oversee inventory control for ingredients, packaging, and supplies; maintain par levels & reduce waste

• Implement and enforce food-safety, sanitation, and equipment-maintenance standards

Shipping & E-Commerce Fulfillment

• Own end-to-end shipping workflow (packaging, labeling, carriers, tracking)

• Optimize processes for speed, accuracy, and cost; ensure same-day dispatch targets

Wholesale Program

• Act as primary point of contact for wholesale partners; coordinate order intake, production, and delivery logistics

• Analyze sell-through data to propose product mixes, launches, and adjustments

• Negotiate pricing, MOQs, and lead times in line with company margins

Team Happiness

• Preserve and evolve Supermoon’s culture across FOH, BOH, Shipping, and Wholesale; ensure every teammate embodies our values

• Plan and host regular team touchpoints, celebrations, and culture‑building activities
  

• Be the champion for employee well‑being; conduct pulse surveys, 1:1s, and recognition programs

• Cultivate a psychologically safe, inclusive environment that attracts and retains top talent

Profitability & Margin Optimization

• Own the bakery’s P&L; track daily and weekly performance, flag variances, and implement initiatives to expand gross margins

• Partner with culinary and purchasing teams to reduce COGS, renegotiate vendor terms, and optimize labor efficiency

People, Finance & Reporting

• Build staffing plans, conduct hiring, onboarding, training, performance reviews, and corrective actions

• Manage labor budgets, COGS, and operational KPIs; present weekly and monthly reports to the Owner

• Champion a “one team” culture across FOH, BOH, and support functions

Qualifications & Experience

• 5+ years progressive experience managing FOH/BOH operations in high-volume bakery, café, or food-service concepts

• Demonstrated success scaling from single-unit to multi-unit or multi-channel (retail + e-commerce/wholesale)

• Proven track record in people leadership: hiring, coaching, and building high-performing teams of 25+ employees

• Strong command of inventory management systems, POS, and basic financial analysis (P&L, COGS, labor %)

• ServSafe Food Protection Manager (or equivalent) certification preferred

• Ability to lift 50 lbs. and thrive in a physically demanding, fast-paced environment

Key Competencies

• Entrepreneurial mentality with a hunger to grow, iterate, and problem-solve

• Relentless attention to detail without losing sight of the bigger picture

• Clear, candid communicator — written, verbal, and data-driven

• Calm under pressure; able to triage competing priorities in real time

• Passion for pastry, craft food, and the guest experience

Supermoon Bakehouse is an equal-opportunity employer committed to building a diverse and inclusive team. If you’re excited by what you’ve read but don’t meet every single requirement, we still encourage you to apply.