Philadelphia, PA - Restaurant and bar group seeks a General Manager (“GM”)
About: Full scale restaurant, bar and nightlife, including special public and private events.
Responsibilities:
-This role is active on the floor during service supporting both their management team and hourly team members
-The GM works with the chef(s) and owner(s) to make strategic operational and fiscal decisions for the group, as well as maintain a positive, supportive, and unified message and approach on all initiatives, policies, and procedures
-Exemplify all of the core values while maintaining proper service, service standards, product quality, cleanliness, and all other factors contributing to the success of the operation
-Perform administrative tasks including but not limited to financial reports, scheduling, facilities maintenance, and Health Department checks
-Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
-Adhere to company standards and service levels to increase sales and minimize costs
- Establish appropriate staffing
-Ensure proper staff training
-Interact with guests to ensure service and food quality
-Cultivate relationships with guests to create return business
-Create social media and marketing plan to drive revenue
-Troubleshoot any escalated guest issues
-Drive and support the continual development of managers and team members by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
-Ensure that proper safety and security procedures are in place to protect employees, guests and company assets
-Build and maintain strong positive relationships with all key stakeholders
-Support private event inquiries, planning and day-of event execution
-Assist in managing customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery
-Lead by example in properly executing all service standards and protocols
-Hold all managers and staff responsible for knowledge of food and beverage menus and knowing and following all company’s policies and procedures
-Cultivate community and charitable organization efforts in a mutually beneficial way
-The GM will be closing manager 4 nights a week.
Qualifications:
-Minimum 3 years of restaurant/bar/nightlife management experience in a high volume with revenues exceeding $1M
-Team-focused mindset and empathetic approach to collaboration
-A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
-Excellent communication, organizational, and interpersonal skills
-Ability to remain calm under pressure and resolve guest conflict
-Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
-Self-motivated, detail oriented, and results driven
-Ability to demonstrate quick thinking and adaptability in a constantly changing environment
-Education in Hospitality preferred
-RAMP and ServSafe certified
Benefits
-We offer competitive pay and benefits package, including medical, paid time off, dining discounts and spend allowance, plus more.
Salary: $55,000.00 - $65,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Paid training
