Floor Manager

About Redwood Hospitality and Cafe Mado 

Redwood Hospitality is a hospitality group based in Brooklyn with a passion for thoughtful dining experiences and exceptional service. Known for managing prestigious establishments such as the Michelin-starred Oxalis and the vibrant Place des Fêtes. 

Cafe Mado is the latest venture from Redwood Hospitality, the group behind Oxalis and Place des Fêtes. Nestled on Washington Avenue, Cafe Mado is an embodiment of our passion for creating spaces that serve exceptional fare and cultivate community. We are focused on elevated and genuine hospitality while creating a vibrant and lively atmosphere. 

Position Overview

We are seeking a dynamic and experienced Floor Manager to lead the team and oversee operations alongside the General Manager. This pivotal role is not just about managing day-to-day operations; it's about embodying the spirit of hospitality that Redwood is known for. The ideal candidate will be a visionary leader with a passion for excellence, an expert in multitasking and operational efficiency, and a champion for creating exceptional guest experiences.

Key Qualities for a Successful Candidate:

• Leadership Excellence: Ability to inspire, motivate, and lead a diverse team to achieve excellence in service, quality, and operational efficiency.
• Operational Savvy: Adept at managing the complexities of overseeing a lively restaurant, with a keen focus on detail, systems, and process optimization.
• Growth Mindset: Innovative thinker with a strategic approach to growth, particularly in enhancing operations and service models.
• Hospitality Passion: A genuine passion for hospitality and creating memorable experiences for guests, with an innate ability to anticipate needs and exceed expectations.

Responsibilities:

Operational Support

• Assist in overseeing the day-to-day operations of a dynamic restaurant with daily menu changes, ensuring high service standards, quality, and efficiency are met.
• Help manage inventory, procurement, and supply chain logistics to maintain cost-effectiveness while ensuring the availability of top-quality ingredients and materials.
• Support the implementation and maintenance of systems for order processing, delivery, and customer service, ensuring smooth and scalable operations.

Strategic Contribution:

• Aid in developing and executing strategies aimed at improving operational efficiency, driving revenue growth, and enhancing the restaurant's presence.
• Monitor market trends and competitor activities to identify opportunities for innovation and improvement.

Team Collaboration:

• Provide leadership support to the General Manager, fostering a culture of excellence, accountability, and teamwork across the entire team.
• Contribute to hiring, training, and developing staff, ensuring employees are motivated, well-trained, and equipped to perform at their best.
• Assist in creating and maintaining a positive and inclusive work environment, encouraging innovation, feedback, and personal development.
• Collaborate with management to continuously improve the training program and standard operating procedures.

Financial Assistance:

• Assist in preparing and managing budgets, financial reports, and forecasts to ensure profitability and financial health.
• Help implement cost-control measures and financial strategies to optimize revenue and minimize expenses, ensuring the restaurant remains within labor, beverage, and food cost targets.

Customer Experience:

• Champion the delivery of exceptional guest experiences by ensuring the quality of food, beverages, ambiance, and customer service remain consistently high.
• Engage with guests to gather feedback, resolve issues, and foster customer loyalty.
• Assist in managing reservations and walk-ins, ensuring a smooth guest experience and maximizing sales.

Qualifications:

• Proven experience in a managerial or supervisory role within the hospitality industry, preferably in an elevated hospitality setting.
• Strong leadership capabilities with the ability to motivate and develop a diverse team to achieve excellence.
• Excellent organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Highly skilled in utilizing reservation management systems (such as Resy) for optimizing seating arrangements and managing the door, including both reservations and walk-ins.
• A commitment to high standards of service, quality, and operational excellence.
• Knowledge of the wine industry and trends in the hospitality industry is a plus.

If you're a forward-thinking leader with a passion for hospitality and innovation, we'd love to hear from you.