Required Years of Experience
2 years
Job Details
Position Purpose: This person is responsible welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.
Key Responsibilities/Accountabilities:
- Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed.
- Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.
- Answer phones and provide guests with requested information and arrange bookings.
- If asked, routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors, etc.
- May be asked to handle guest complaints and special requests.
- If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number.
- May assist with other duties as assigned by restaurant management.
- Follow opening and closing procedures.
- Always maintain professional demeanor with all staff.
- Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
- Be accessible to all staff and guests to answer any guest and reservation related questions.
- Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.
Minimal Essential Requirements:
- The ability to work as part of a team, and personal cleanliness.
- Very basic food handling, preparation, and cleaning skills are welcomed.
- Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Time management and ability to work under pressure to manage high volume of production.
- Active listening and learning skills.
- Reading and speaking comprehension skills.
- Discipline to follow set standards.
- Ability to lift up to 25lbs.
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
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Compensation Details
Compensation: Hourly ($17.00 - $23.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Customer Service Orientation
Attention to Detail
Organizational Skills
Problem Solving Skills
Interpersonal Skills
Adaptability
Multitasking Ability
Conflict Resolution skills
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Italian
Upscale Casual
Part of SA Hospitality Group
Manhattan sophistication meets pure Italian classics
at Casa Lever.
Modern art and timeless architecture set the stage for Italian classics, curated wines and supreme hospitality. The epitome of Milanese spirit, Casa Lever is where Manhattan goes for a taste of La Dolce Vita.
Where Milan meets Manhattan, Casa Lever marks the union
of the Sant Ambroeus family and Park Avenue’s Lever House.
Gordon Bunshaft’s Lever House, the Modernist Park Avenue masterpiece built in 1951, is today known as the quintessential glass box skyscraper. Casa Lever merges the rich history of original designer Marc Newson who created an edgy, yet elegant twenty-first-century look with restyling of William T Georgis in 2009 to create a timeless property, that Casa Lever is today and destined to become an institution in itself. SA Hospitality Group own eight Sant Ambroeus restaurants and coffee bars in New York and Southampton, four Felice Wine Bar and Restaurants in Manhattan and Casa Lever
Restaurant.
(212) 888-2700
