Job description
We are seeking an experienced Restaurant Floor Manager with a strong understanding of wine to join our team, working alongside our General Manager. The ideal candidate will bring a solid background in food service management and a passion for delivering outstanding guest experiences.
As the Floor Manager, you will be responsible for maintaining the highest standards of service, food safety, and quality. This position demands a proactive leader with the ability to effectively manage staff, control inventory, and create a seamless dining experience for our guests.
To succeed in this role, you should have solid management experience in a fast-paced restaurant environment and a strong understanding of front-of-house operations. Your leadership will be key in ensuring that both guests and staff have a memorable experience every day.
Responsibilities
- Coordinate daily Front of the House restaurant operations
- Deliver superior service and maximize guest satisfaction
- Respond efficiently and accurately to guest complaints
- Regularly review product quality
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Skills
- MUST HAVE EFFICIENT WINE KNOWLEDGE
- Proven work experience as a Restaurant Floor Manager
- Proven customer service experience as a manager
- Extensive food and beverage knowledge (especially wine), with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software. (OpenTable and SevenRooms)
- Strong leadership, motivational and people skills
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 10 hour shift
- Evening shift
Work Location: In person
