POSITION SUMMARY: The Floor Supervisor is accountable and responsible for assisting the management team in ensuring total guest satisfaction with each experience. The Floor Supervisor reports to the general manager.
KEY RESPONSIBILITIES:
- Build and maintain a positive, fun environment focused on building a loyal team and happy guests
- Ensure team members are serving, assisting and escorting guests properly to ensure complete guest satisfaction
- Oversee and assist team members in providing great guest service and assist in resolving guest complaints as well as attend to special requests as needed
- Consistently perform table touches and guest check-ins to understand if the needs of the guests are being met
- Delegate tasks to team to run great shifts, provide support and coaching as needed
- Hold team accountable for their performance; provide coaching and counseling as needed
- Provide effective and open communication on goals during team meetings; recognize positive contributions
- Ensure product quality, venue cleanliness, maintenance, and security standards are met
- Ensure proper cash handling and deposit procedures are followed
- Maintain confidentiality on sensitive business matters, human resources issues, or other information restricted by the business
- May perform other responsibilities as assigned by the general manager
QUALIFICATIONS/SKILLS/EDUCATION:
- Excellent communication skills to connect effectively with guests and team members
- Possess the ethics and positive attitude that support our values and culture
- Problem solver with the ability to manage a fast-paced, high-volume, clean, guest-focused venue
- A relationship builder and comfortable handling conflict
- Displays self-confidence and humility simultaneously
- Cares about people and show empathy and kindness
- Ability to use a computer and a variety of restaurant software systems
- Strong time-management skills and ability to multi-task, prioritize, and organize
- Minimum of 2 years’ experience as a restaurant manager and/or a restaurant, hospitality, or business degree
- Must be at least 21 years of age
